Inside Sales Advisor - Warsaw

What to Expect

In this role as Inside Sales Advisor you support customers and ensure a smooth sales process. As the first point of contact in our digital sales channels, you guarantee a first-class customer experience and share your expertise about Tesla products.

You facilitate virtual test drives, organize the vehicle fleet for remote test drives, and coordinate handovers to the Inside Sales Team or local locations. You also handle administrative tasks related to vehicle orders, including cancellations and exports.

You work in a dynamic team and provide support nationwide for vehicle inquiries. A structured working approach, strong communication skills, and teamwork are essential. Virtual communication via phone, chat, and email are part of your daily routine, as you work together with the team to achieve individual and collective sales targets.

What You’ll Do

• Customer Support: You quickly and specifically answer all incoming customer inquiries across all virtual channels (including calls, emails, SMS, chat, virtual consultations, etc.), and de-escalation of critical inquiries is an important concern for you. You guide customers in using Remote Test Drives and take care of the entire fleet management (e.g., location opening hours, adjusting fleet downtime, vehicle monitoring in case of accidents).
• Implementation of Vehicle Order Cancellations: You review and process cancellations of vehicle orders for the Polish market. This also includes initiating refunds.
• Support: You review and assist with the processing of VAT-free orders and work closely with internal teams and external customers to ensure that vehicles are correctly sold for export.
• Request Management: You process all incoming customer inquiries through our website (test drives, callback requests, trade-ins) and support local locations as needed.

What You’ll Bring

• Professional Experience: You bring experience in Inside Sales, Sales Support, or a similar role in a digital sales environment and understand the challenges of working in a fast-paced setting.
• Communication Skills: You are able to communicate confidently in both Polish and English to professionally handle customers from international areas
• Organizational Skills: Your structured working methods and your ability to prioritize correctly make you a true organizational talent.
• Proactive Approach: You take initiative and demonstrate strong problem-solving abilities and high service orientation. When difficulties arise, you go directly to the solution and are always ready to tackle new challenges.
• Technical Skills: You have experience working with modern CRM tools and are confident in a digital work environment.