What To Expect
The Technical Support Specialists provide technical support for Tesla's Energy product lines, ensuring Tesla meets its obligations and commitments by responding to inquiries in an accurate and timely manner. This position will ideally suit someone who is client facing with an electrical or engineering background. This position requires a high level of customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position requires collaboration with Sales, Operations, and Service staff to proactively improve the owner experience for a rapidly growing customer base.

Qualified persons may have a background in the energy industry or technical customer support. Candidates will thrive in both an independent and team environment. You must be able to proactively seek out projects that enhance optimal customer service and team organization while completing daily tasks accurately and with minimal oversight. Most importantly, your core value includes a desire to exceed customer expectations, answer questions before they are asked, and ensure every aspect of the Energy products experience is a true pleasure.

What You'll Do

Provide the highest level of customer support by answering inbound calls and emails

Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the battery systems

Educate our Installers and customers so they have optimal confidence in the operation of their energy storage system

Determine if a technical solution can be resolved via phone or if service or further diagnostics is needed

Communicate customers concerns with NOC Managers, Service Engineering, or Field Service as necessary

Accurately record issues and data into CRM database

This role may require a shifted workweek and support grows

What You'll Bring

Minimum 2 year of relevant work experience, preferably with an electrical or engineering background

Excellent written and oral English communications skills

Excellent customer service skills

Ability to prioritize effectively and handle shifting priorities

Experience with CRM systems and MS Office Suite

Energy industry experience or background in technical support or call center environment preferred

Understanding of distributed generation and/or energy storage systems preferred

Ability to follow oral and written instructions with attention to detail

Willingness to learn about new and innovative technologies

Willingness to assist and teach others on the team

Establish and maintain positive, cooperative, working relationships

Effectively handle multiple priorities, organize workload, and meet deadlines

Work in a team-based environment and achieve common goals