Field Operations Support Coordinator, Subcontracting

What to Expect

The Residential Service Subcontracting Project Coordinator plays an important role in the progress of Tesla’s energy service program. This position will be responsible for managing individual service projects for the entire project life cycle, including quoting and understanding subcontracting costs, managing Purchase Orders and Invoices, coordinating site visits for subcontractors, and maintaining project updates and notes. The Subcontracting Project Coordinator also serves as key communicator to the Tesla Subcontracting network. This requires a strong background in renewable energy service coordination and an emphasis on residential energy service. This role also requires strong communication skills and ability to manage various project aspects at a fast pace.

What You’ll Do

• Review project Scope of Works to prepare Request for Proposals from Subcontractors
• Collaborate with Subcontractors to schedule approved service work, coordinating with internal teams as necessary
• Oversee job closeout processes, including reviewing subcontractor invoices, verifying deliverables meet quality standards, and ensuring timely project completion
• Maintain and update the Service Center Application (CRM) to organize workflows, track progress, and ensure system. Manage subcontractor relationships and own subcontractor issue resolution, and manage escalations with internal teams
• Monitor service-level agreements (SLAs) to manage project timelines and identify process gaps for potential improvements
• Coordinate site access, customer/resident communications, track part serial numbers and subcontractor RMAs, and subcontractor onsite equipment coordination’s

What You’ll Bring

• 3+ years of experience in renewable energy operations or related fields; OR 5+ years of experience in Operations Management, Construction, or related field
• Experience working with multiple subcontractors for field service work
• Experience reviewing electrical diagrams, roof work, and electrical scopes of work
• Self-motivated with a proactive approach to improving systems and workflows. This role must be highly motivated to organize and updating the team project workflow. This attribute is essential to this role, and to the success of the subcontracting team
• Strong organization and verbal/written communication skills for collaboration with subcontractors and internal teams
• Proven proficiency in Operations CRM (Tesla SCA or comparable), Microsoft Excel, Share Point, and Word