What To Expect
The Technical Support Engineering team are renowned for providing unparalleled support to ensure the seamless deployment and peak performance of our cutting-edge Energy products across the globe. We are looking for a highly skilled and motivated engineer to join our Supercharging Support (EV Fast Charging) team, where your expertise will play a pivotal role in shaping the future of clean energy infrastructure.

As a Technical Support Engineer, you will be at the forefront of innovation, leveraging sharp critical thinking and deep product expertise to troubleshoot complex issues and devise robust solutions. Your work will directly maximise the uptime and reliability of our global Supercharger fleet, ensuring an unrivalled customer experience for electric vehicle owners worldwide.

What You'll Do

Remotely troubleshoot and solve complex hardware and operational issues impacting Tesla’s Supercharging fleet

Provide technical expertise and guidance to our commercial Field Service Technicians

Utilize Linux to establish SSH connections with proprietary systems around the world

Write and modify SQL queries to troubleshoot, monitor critical statistics, and generate report

Retrieve and review remote system logs with proprietary tools for effective diagnostics

Manage group and personal queues of service tickets pending action

Collaborate with the Field Service and Product Engineering teams to identify and implement solutions

Collect service notes via email and maintain records in service tickets

Contribute feedback for improvements in Tesla’s service and monitoring platforms

What You'll Bring

Bachelor's degree in Electrical Engineering, Mechatronics, Renewable Energy Engineering, or another relevant field

Minimum 2+ years’ experience in an engineering / technical role. Experience with solar, inverters, e-mobility or charging is beneficial.

Understanding of commercial electrical metering, energy flow, power factor, and phase rotation

Understanding of electrical theory with emphasis on AC/DC power systems or other electronic systems, devices or components

Experience with CRM systems, mobile case/ticketing systems, and bug-tracking system

Proactive problem-solver with a positive attitude and the ability to instruct and inform during the course of troubleshooting

Flexible availability to work any shift (Day, Weekends, Public Holidays)

Proven track record of adapting in a fast-paced, detail-oriented environment

Ability to prioritize workflows effectively according to multiple criteria

Basic to advanced knowledge of Python or SQL is a plus

Familiarity of Linux-based applications

Foreign language proficiency is a plus

, Tesla