Area Operations Manager - Automotive Service (m/w/d), Hamburg

What to Expect

At Tesla, our Area Service Managers are the front-line leaders of our Service operation across a geographical area. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members and managers, managing day-to-day operations, and ensure Tesla Service meets the needs of our customers as well as our employees.

We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy. Our Area Service Managers consistently deliver excellent results across all aspects of the business; customer satisfaction; people leadership; operations; and financials.

To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

What You’ll Do

• Oversee the service centers within the area, having full accountability for your market area
• Select, coach and develop your team through role modelling, inspiring and actively involving yourself in their growth, with the ability to guide new and seasoned people leaders
• Exceed customer expectations of what a service experience should be, exuding energy and enthusiasm for excellence
• Actively monitor customer service trends to make necessary improvements and assist the team in continuously elevating the overall service experience.
• Be solution oriented, demonstrating a high ability to identify root cause of problems and develop solutions when faced with adversity.
• Understand and own every aspect of your area service centers’ performance, driving continuous improvements to facilitate exceptional team output and customer service
• Champion safety, efficiency, quality, and overall excellence in all your actions and decisions
• Develop deep knowledge of all Tesla products, as well as Service systems, processes, and procedures, challenging your locations to develop and delivery on expectations
• Partner with fellow area leaders, parallel team leadership and HQ organization to continually innovate, share resources and driving strategic change and growth
• Understand our business, know the numbers and lead the daily Service operations to achieve specific goals set for the business

What You’ll Bring

• Experience of working exceptional people leader, with a strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed
• Proven background in a fast-paced environment where things can change very quickly
• Proven experience of working within a business at both strategic and operational levels
• Ability to adapt to changing/fluctuating targets and business needs
• Proven ability to build strong relationships with other business areas, stakeholder management
• Strong drive to motivate a team, to engage, develop and facilitate others to achieve and succeed
• Perform, think and lead well under pressure, with a calm and considered approach and exceptional communication skills
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems as well as proficient in MS Office tools.
• Able to communicate, read, and write effectively in the English language, and German
• Must have and continue to maintain a valid driving license and safe driving record