Service Preparation Supervisor for Hungary and Romania - Bucharest

What to Expect

Our Virtual Service Operations Supervisor is responsible for managing the day-to-day operations of our Service Preparation Team in Hungary and Romania. The ideal candidate has excellent time management skills, can inspire the team to have a positive mental attitude to high working volumes and ensure that KPIs are consistently achieved.

They have exposure to an end-to-end Service experience and understand the current market and customer demands. They will need to be data focused, have an analytical approach and drive process change for maximum efficiency.

We offer

Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)

Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything

Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy

Benefits and benefits: You can expect a competitive salary and benefits package that, in addition to Tesla shares or a Cash Award

Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy

You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world’s transition to sustainable energy. You will be part of a larger service team who works closely and flexibly on all tasks. You are expected to be a Team player and display Tesla mentality to achieve service targets

What You’ll Do

Customer oriented: Oversee and lead your Team to achieve KPIs including, but not limited to, customer satisfaction, expectation setting, quality and speed of preparation

Strategic partner: Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development plans and any personnel cases

Expert: Ensure that Tesla preparation standards, available procedures are adopted and that any issues are feedback to relevant stakeholders

Main point of contact : Act as the main point contact for preparation feedback in your regions

What You’ll Bring

Tesla's mission: You are passionate about Tesla's mission and our products and have the desire to share this enthusiasm with others

Leadership background: Proven background as an exceptional people leader

Stakeholder management: Proven ability to build strong relationships with other business areas, stakeholder management

MS Knowledge: You bring good knowledge of MS Office

Language skills: You have advanced knowledge of Hungarian, Romanian and good knowledge of English languages

Driving license: Must have and continue to maintain a valid driving license and safe driving record