Supervisor Engineering, Optimus Technicians

What to Expect

The Engineering Supervisor, Optimus Technicians leads a large team of 20+ Engineering Technicians within the Humanoid AI Robot team who support and sustain the research and development of our prototype robots and sub-systems. You’ll be leading the team that is building/repairing the first iterations of the machines that make the machines, including highly actuated and electronically/computationally dense robots.

You will have a blend of leading large teams operating in a 24/7 capacity, creating clear efficient shift schedules, and hands-on building experience and responsibilities around analysis, testing, and documentation. Projects are open-ended and often with limited up-front guidance. The successful candidate for this position must have a broad background leading teams in Mechatronics, Industrial, and/or Automotive, Precision Medical Device, Maintenance, and Testing. Must be a self-starter and efficiently work independently as well as in team environments.

What You’ll Do

• Achieve daily, weekly and monthly goals, ensuring excellence in customer service, team management, operations, and financial performance
• Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
• Inspire and develop your team, foster a positive work environment, provide regular feedback, and coach team members for growth
• Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
• Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
• Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
• Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures

What You’ll Bring

• Bachelor’s Degree, or equivalent experience
• Ability to travel up to 75%
• Prior leadership experience in a service-focused industry; automotive expertise is not required
• Experience leading large teams
• Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
• Experience running complex processes using Lean or other techniques
• Valid driver’s license required