Field Support Engineer

What to Expect

The Industrial Storage OPX team exists to make field service technicians more capable, better supported, and more clearly heard. As a Field Support Engineer, you are the front line of that mission — owning the quick-turn operational work that keeps the IS fleet healthy while feeding the intelligence that drives longer-term systemic improvements.

What You’ll Do

• Action sustaining tickets — Resolve site-level data corrections, PM report issues, and operational fixes across the North America Industrial Storage fleet within 1–2 week turnaround targets

• Track containment execution — Follow up with field teams on containment and retrofit completion, flag overdue actions, and report status to domain TPMs

• Coordinate pilots and rollouts — Work with FSTs and field managers to execute OPX-designed pilots, collect structured feedback, and track rollout adherence

• Triage incoming Take Charges — Participate in the team's triage rotation: label, score, and route field improvement submissions to the correct domain owner

• Surface patterns — Identify when individual fixes point to a systemic problem and flag them for escalation into multi-quarter improvement initiatives

What You’ll Bring

• Experience in field service operations, technical support, or process improvement — ideally within energy, utilities, or industrial equipment

• Comfort working across data systems (ticketing platforms, asset databases, dashboards) to diagnose and resolve operational issues

• Strong organizational skills — you manage a high volume of short-cycle work without losing track of follow-ups

• Clear written and verbal communication — you interact daily with field technicians, regional managers, and program managers

• Pattern recognition instinct — you notice when the same issue keeps appearing and know when to escalate rather than just fix-and-forget

• Ability to operate with autonomy in a fast-moving environment where priorities shift based on field urgency

• Willingness to learn Tesla specific tools, processes and systems quickly and deeply