What To Expect
Do you have experience working in service operations, logistics, warehousing or material handling? Then this role might be for you! As a Service/RMA Coordinator you will be responsible for handling all RMA cases, contacting Tesla Certified Installers to agree on delivery of new components and documentation around all of this. You will be the link between our service coordination and our field service team; you will ensure that all spare part requirements are handled with great care and that our team of field technicians receive parts in time. Operating out of our office in Melbourne, you will be supporting our project planning, daily service operations, spare parts stock and small order picking.

What You'll Do

Manage Service spares in and out of Product Distribution Centers

Stock management, optimizing parts mix and identifying slow and fast movers to avoid excess stock

Handle goods received and dispatch from Melbourne Service center

Keep a clean and transparent inventory database for Field Service locations

Handle RMA transactions, Inventory management, demand planning with factory, shipping and parts distribution to service techs, MRB

Support Field Teams in parts ordering and return

Support Service teams with Continuous Improvement, Kanban Systems and 5S of Service Operations centers

Actively participate in project and weekly planning, tracking and reporting

What You'll Bring

Work experience within Service Operations, Logistics or Distribution centre environment

Ability to read and fill out material transfer forms

Must have command of the English language, both written and verbal

Must be reliable, committed, quality focused and a self-starter

Ability to maintain a safe working environment