What To Expect
Our HR Operations team is an integral function that provides support to our employee population across the EMEA region and constitute our front-line expertise supporting Tesla’s mission to accelerate the world’s transition to sustainable energy through providing a best-in-class experience to our employees. Our HR Operations Specialists have direct impact in providing a fantastic employee experience by supporting employees with documentation, data management, and front-line expertise. To succeed in this role, you must have excellent organizational skills, time-planning and attention to detail.

What You'll Do

First line response to employee queries and document requests; providing guidance, advice, and problem-solving in line with HR policies, procedures, laws, and standards

Manage and process HR transactions (including onboarding, transfers, reorganizations, new hires, terminations, job and personal data changes, organizational changes, employee verifications, etc.)

Strive for operational excellence through timely responses to any incoming requests as per agreed SLAs, ensuring a high-quality response to resolve employee queries within the first contact. Handle more complex employee tickets and requests, providing advanced guidance and problem-solving and troubleshooting as needed

Identify trends in employee contact and suggest areas to improve employee self-service through our available resources to support the employee journey

Work collaboratively with broader HR teams across Payroll, Benefits, and Partnering to remove obstacles for both HR Operations and employees to drive a seamless, self-sufficient employee experience

Ensure operational processes, procedures, and policies are properly documented, kept up to date, and uploaded to the applicable systems

Participate in small projects linked to daily tasks to improve HR operations and employee experience

What You'll Bring

Enjoyment of administrative and data processing tasks

High attention to detail and data accuracy

Excellent written communication

Ability to deal with ambiguity and a fast-paced environment

Experience in HR services, customer service, or administration is advantageous

Basic knowledge of local labor laws for document creation

Ability to manage conflict effectively