Payroll Answer Bar Specialist

What to Expect

Tesla is seeking an experienced Payroll Answer Bar Specialist to join our Global Payroll Team. This role focuses on managing day-to-day employee and tax support activities across the U.S., Canada, and Mexico. Responsibilities include analyzing and resolving employee inquiries, ensuring compliance with payroll policies, delivering exceptional customer service, and collaborating with the Payroll Tax Team on tax-related issues, reconciliations, and adjustments. This position offers a unique opportunity to contribute to a passionate, mission-driven team in a high-growth technology environment, requiring innovative thinking to streamline processes and meet tight reporting deadlines.

What You’ll Do

• Provide knowledgeable support to employees and payroll team on payroll-related inquiries
• Offer backup processing and reporting assistance to the payroll team
• Identify, research, and resolve technical issues in a timely manner
• Respond professionally to ticketing systems, phone calls, emails, and employee requests regarding payroll systems
• Assist with time and attendance inquiries as required
• Interpret payroll policies and procedures for employees at all levels
• Process manual tax adjustments and support tax reconciliations

What You’ll Bring

• CPP (Certified Payroll Professional) or FPC (Fundamental Payroll Certification) preferred
• Minimum 2 years of recent hands-on U.S. multi-state payroll experience required; Canada/Mexico experience a plus
• Knowledge of UKG Pro or professional HR systems strongly preferred
• Proficiency in Microsoft Office required
• Experience in a high-volume, multi-tasking work environment required
• Strong interpersonal, organizational, oral, and written communication skills required
• Detail-oriented with strong analytical skills and ability to work with minimal supervision