Customer Experience Specialist - Brno

What to Expect
As a Customer Experience Specialist, you will play a crucial role in supporting customers on their journey to owning a Tesla vehicle. You're a product expert who is passionate about Tesla's mission and can communicate the benefits of owning a Tesla to potential customers. You understand our customers' needs, inform them about our vehicles and guide them through the sales process so that they can make informed decisions.
You're motivated, want to succeed, and be guided by Tesla's mission to build a world of amazing abundance. You'll be part of a larger sales and delivery team that works closely and flexibly together on all tasks
We offer

• Career development and further education: At Tesla, you have the opportunity for personal and professional development through regular performance reviews, targeted training measures and further education opportunities (e.g. high-voltage training, management training)
• Company culture: Immerse yourself in our inspiring company culture, where innovation, teamwork and passion are at the heart of everything
• Innovative projects and technologies: You'll have the chance to work on groundbreaking projects and technologies that help shape the future of the automotive industry and sustainable energy
• Committed team and positive working atmosphere: Work in a committed and motivated team that is characterized by a great atmosphere and excellent teamwork. Be part of a team that contributes to a sustainable future and renewable energy

What You’ll Do

• Representation: You are a product expert for Tesla vehicles and technologies and are always up to date with the latest developments and trends
• Customer Service: You understand each customer's needs and preferences and offer a customized solution that meets their needs, such as information about the benefits of owning a Tesla vehicle, including charging and maintenance costs, environmental impact, and driving experience
• Support: You guide clients through the process, including financing options, trade-in, delivery timelines, and are a trusted advisor who answers any questions and addresses any concerns or objections
• Sales experience: You provide your customers with an exceptional experience that exceeds their expectations and build a long-term relationship with them
• Success-oriented: You meet or exceed your goals and key performance indicators, which are designed to accelerate your professional development and the growth of the company
• Team Spirit: Working with other members of the Tesla team to ensure a seamless customer experience rounds out your profile

What You’ll Bring

• Tesla's mission: You are passionate about Tesla's mission and our products and have the desire to share this enthusiasm with others
• Customer service: You have experience in dealing with customers, as well as excellent communication and social skills and the ability to build strong relationships
• Adaptable: You have strong operational skills and the ability to manage multiple tasks and priorities in a fast-paced environment
• Solution-oriented: You have good problem-solving skills and the ability to identify and solve potential problems before they arise
• Motivation: You have attention to detail and a focus on accuracy
• Language skills: You can communicate, read and write fluently in English and local language
• Eligible: You have a valid driver's license