What To Expect
The IT Field Services Support Technician – IT Operations, ensures smooth and consistent sustaining of IT systems and operations of Tesla field-based sales, service centers, offices, or collision centers North America, Canada and Mexico. This role requires a highly motivated self-starter with previous IT field services experience in a retail environment. This position requires someone with strong technical knowledge at both the network and desktop support levels. A successful candidate will seamlessly blend their technical experience, teamwork, and exceptional interpersonal communication skills, to successfully complete multiple projects and initiatives simultaneously. The candidate is expected to be based in the greater Los Angeles area and may require frequent travel to Tesla’s field sites throughout southern California.

What You'll Do

Provide Tier 2 maintenance and support of IT infrastructure at Tesla retail sites

Trouble shoot IT problem tickets until resolved or escalated to a tier 3 support team

Proactively ensure the highest levels of systems and infrastructure availability in Tesla Centers

Participate in monitoring remote systems, networks, telephony, and operational support systems

Work with outside vendors to trouble shoot network outages or perform Test and turnup of ISP circuits

Ability to effectively manage, maintain and coordinate multiple critical and high-visibility projects simultaneously

Develop and maintain relationships with vendors and contractors

Understanding project requirements and developing project plans to deliver on time through collaboration with different teams within Tesla

What You'll Bring

Bachelor’s Degree in Computer Science, Networking, Information Systems, or a related field or equivalent experience

Minimum of three years' experience working on a desktop, infrastructure or network support team

Experience in building remote retail, service, manufacturing, or business office sites as part of an overall larger enterprise organization

Ability to travel quickly and frequently (20%) as needed

Knowledge of backend Microsoft environments (Active Directory, Intune, SCCM, etc.) to support configuration, management, and troubleshooting

Ability to assess and prioritize issues and effectively communicate corrective plans to stakeholders directly or via presentation

Experience with the following: SCCM, MDM, AVAYA, Juniper, Cisco Meraki, Aruba, Adobe Air, LogMeIn, IR Touchscreens, PowerShell is a plus

Ability to work effectively in a fast-growing team environment

PowerShell or Python experience is a plus

Certifications such as JNCIA, MCSE, or CCNA are a plus

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation

$28.12 - $49.59/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

, Tesla