Position Description

As a SOC Operator, you can expect to play a crucial role in supporting the business. Your responsibilities will include monitoring, tracking, and coordinating response to incidents in a fast-paced, agile environment. You will work with various security tools and technologies and will assist with requests via phone, email, and/or radio. Collaboration with other teams is essential for effective incident resolution. Operators will troubleshoot, assess, and triage security related issues as required. Expect to stay updated on the latest security trends to continuously support the organization. Strong analytical skills, attention to detail, and the ability to work under pressure are key attributes for success in this role. Additionally, being adaptable and able to prioritize tasks efficiently will help manage the dynamic nature of security incidents. Continuous learning and professional development are also important. The ideal candidate is trustworthy and consistently demonstrates excellence.

Responsibilities

• Coordinate with security teams and other partners during emergency and routine events, including other general customer service-related calls
• Conduct investigative video reviews and report findings
• Dispatch security, fire, EMS, or other response personnel as required
• Provide exceptional customer service while supporting external partners with requests via email and/or phone
• Assist in conducting investigations and update requestors in a timely manner. Assist during afterhours with routine badging requests
• Monitor fire alarm systems, investigate and document as they come in to the internal fire team
• Properly document all reported incidents, notifying appropriate parties for information, escalation, or other business required actions

Requirements

• 1+ years of experience in dispatch, call center, or a security operations center environment
• Excellent verbal and written communication skills in English. Fluency in other languages is a plus
• Familiarity as an end user with technical security systems; video review, access control, alarms, as well as advanced computer proficiency
• Ability to remain calm, appropriately triage/multi-task, and handle high stress situations in a fast-paced environment
• Ability to work all shifts including nights and weekends
• Problem-solving analytical mindset