What To Expect
We are looking for a highly motivated individual to support the company’s growing Audio Visual and event needs. The AV Supervisor will guide and support the team to fulfill the company’s vision of the next generation workplace. This position will be based in the Gigafactory Berlin area. Highly organized and confident in ability to lead and execute the AV team and integration projects within set deadlines, organizing and coordinating live events as well as developing disaster recovery plans. On-going cooperation with other departments and a range of internal and external stakeholders. This full-time role requires the flexibility of being able to attend events and functions out-of-hours when necessary.

What You'll Do

Supervise the day-to-day operations of the Audio Visual Team in Berlin

Cross-functional Collaboration: Collaborate with Engineering teams, stakeholders, and cross-functional departments to define project objectives, requirements, and deliverables. Facilitate communication and alignment throughout the project lifecycle

Discuss individual performance with the team to establish clear expectations for performance. This will include performance reviews.

Triage and respond to escalated service issues and complaints.

Provide troubleshooting in crisis situations for users

Develop and implement hardware and software integrations to streamline support

Provide backup support services in the absence of other AV Support Technician

Create end user and internal AV team documentation

Basic network understanding including TCP/IP, UDP, IP schemas

What You'll Bring

Minimum of 5+ years’ experience in an AV technical role with at least 2 years of a leadership role or equivalent required

Emphasis on Microsoft Teams experience preferred

Strong knowledge of AV system support including, operation, installation, and configuration of projectors, amplifiers, AV matrix routers, control systems and touch panels

Experience installing and configuring computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting

Ability to independently plan and organize work, manage priorities, and utilize available resources to complete quality work within time constraints

Strong communication and customer service skills

Live event experience preferred

Certification or related technical certificates a plus

Happy to travel and attend events globally as needed with a valid driver's license

, Tesla