What To Expect
This position is based out of our office in Buffalo, NY. We are hiring for our night shift (11:00PM - 7:00AM) to support our 24/7 operations.

The NOC Specialist works on the Global Charging Operations team in Buffalo, NY. The ideal candidate has experience working a systems diagnostics role or in a NOC and has a passion for fast, tactical action and problem solving. This role is part of the Tier 1 monitoring team working to ensure superior customer experience 24-7 on the Supercharger network. The individual will work closely with Energy Service, Charging Asset Management, internal engineering teams and external parties.

What You'll Do

Responsible for live monitoring, diagnostics, action or escalations for real-time network issues impacting access to charging or customer experience

Role requires issue management and continuous problem-solving working with supporting teams to drive to a resolution

Responsible for ticket creation for real-time but non-urgent issues for supporting teams to resolve

Proactive review of open network issues tracking against supporting team SLA’s and network KPI’s

Perform system validations to ensure customer user interface reflects current state of the network

Responsible for incident and escalation response as well as follow-up with the NOC serving as air-traffic control towards internal and external stakeholders

Participate in holiday campaigns and disruption events to ensure optimal network experience during peak or disruptive travel

What You'll Bring

Bachelor's Degree and/or 2+ years working in a similar role or industry with 24-7 business operations, or equivalent experience

Experience coordinating in fast-paced environments and teams

Ability to manage multiple projects with an eye for efficiency and priority

Superior communication skills with ability to discuss technical topics with a range of audiences

Highly energetic personality, with a flexible attitude towards critical tasks

Available to work weekends and on holidays

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

Expected Compensation

Associate Advanced Vehicle Technical Support Specialist - $72,000 - $108,000/annual salary

Advanced Vehicle Technical Support Specialist - $86,400 - $129,600/annual salary

+ cash and stock awards + benefits for all levels

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

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