refresh

홈채용공고블로그요금제

지금 많이 보는 기업

지금 많이 보는 기업

채용Tesla
Tesla
Tesla

Accelerating the world's transition to sustainable energy.

Customer Support Specialist

직무테크 서포트
경력미들급
위치Mumbai Suburban, Maharashtra, India
근무오피스 출근
고용정규직
게시오늘
지원하기

필수 스킬

Customer Service

Position Description
  • The Customer Support team are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy by electrifying the owner experience for our rapidly growing customer base. Customer Support Specialists are consistently delivering an incredible experience by developing excellent relationships with Tesla Owners and internal departments to accurately and effectively solve customer concerns related to service and level 1 vehicle support topics. We have created some of the most innovative vehicles ever made and are seeking passionate, resilient, and customer-centric team members to help deliver an equally innovative experience for our customers.


    • Responsibilities

  • Deliver an exceptional customer experience by taking inbound phone calls, web inquiries, and online chats for Service and vehicle support customers.
  • Review and assess customer concerns for possible troubleshooting and remote diagnostics, partnering with other teams effectively
  • Educate customers how to self-serve including directing to the self-help website and self-scheduling appointments with the local service team
  • Accurately record issues and data into CRM / Vehicle Support System
  • Provide an exceptional experience to our customers on a daily basis


    • Requirements

  • Minimum 1 years of relevant work experience in a customer service environment
  • Strong attention to detail and exceptional written and verbal communication skills are required
  • Passion for delivering great customer experiences with an ability to identify customer needs and provide appropriate solutions
  • Ability to manage multiple concurrent priorities in a very fast paced and high-pressure environment
  • Ability to develop collaborative relationships and act as a well-respected, trusted partner that others want to work with an interest in technology, particularly Tesla products and agility at learning new products and features
  • A rock-solid work ethic and a strong team-oriented personality is required. Our team members display creativity, passion and a desire to break new ground in a constantly shifting technology and market landscape
  • Evidence of exceptional ability and a passion for accelerating the world’s transition to sustainable energy
  • Requires open availability (must be able to work evenings and weekends).

    • 전체 조회수

    0

    전체 지원 클릭

    0

    전체 Mock Apply

    0

    전체 스크랩

    0

    비슷한 채용공고

    Tesla

    Collision Technician

    Tesla · Fort Myers, Florida

    Tesla

    EPC / Construction Project Controls Internship (m/f/d) - Gigafactory Berlin-Brandenburg 

    Tesla · Grünheide (mark), Brandenburg

    Tesla

    Virtual Auto Damage Appraiser

    Tesla · Denver, Colorado

    Tesla

    HR Partner, Cell Manufacturing

    Tesla · Austin, Texas

    Tesla

    Customer Experience Specialist, Gallery

    Tesla · Plano, Texas

    Tesla 소개

    Tesla

    Tesla

    Public

    A financial leasing taxi company that provides vehicles to customers

    140,000+

    직원 수

    Ciudad De Panamá

    본사 위치

    $800B

    기업 가치

    리뷰

    10개 리뷰

    3.8

    10개 리뷰

    워라밸

    2.3

    보상

    4.0

    문화

    3.2

    커리어

    4.1

    경영진

    2.8

    65%

    지인 추천률

    장점

    Innovative projects and cutting-edge technology

    Great team and supportive colleagues

    Good compensation and benefits

    단점

    Long hours and poor work-life balance

    High pressure and tight deadlines

    Management issues and high expectations

    연봉 정보

    1,403개 데이터

    Junior/L3

    Mid/L4

    Junior/L3 · Associate Analyst

    2개 리포트

    $94,875

    총 연봉

    기본급

    $82,500

    주식

    -

    보너스

    -

    $92,000

    $97,750

    면접 후기

    후기 4개

    난이도

    3.5

    / 5

    소요 기간

    14-28주

    경험

    긍정 0%

    보통 75%

    부정 25%

    면접 과정

    1

    Application Review

    2

    Recruiter Screen

    3

    Technical Phone Screen

    4

    Take-home Assignment

    5

    Panel Interview

    6

    Offer

    자주 나오는 질문

    Coding/Algorithm

    Technical Knowledge

    Behavioral/STAR

    System Design

    Machine Learning Concepts

    최근 소식

    Dylan Carter, 'The Voice' alum, died after his Tesla veered 'off the road' - USA Today

    USA Today

    News

    ·

    1w ago

    Tesla autopilot crashes through dance studio - WRAL

    WRAL

    News

    ·

    1w ago

    Tesla Stock Rises. Elon Musk Talks Up ‘Special’ Optimus 3 Robot. - Barron's

    Barron's

    News

    ·

    1w ago

    Tesla says FSD Lite is coming to older cars globally, but timing is uncertain - Mashable

    Mashable

    News

    ·

    1w ago