Jobs

Tesla Support Specialist, Roadside Support - Spanish & English Speaker

Tesla

Amsterdam, Noord-holland

On-site

Full-time

Today

What To Expect
As a Tesla Roadside Support Specialist, your role will be to guide our existing customers at their most vulnerable time; when their car has broken down – you are the one to support them and create a memorable and best in class experience.

What You'll Do

Diagnose: You will evaluate, diagnose, review and resolve the needs of customers

Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers

Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products

Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management

Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience

Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications

What You'll Bring

Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience

Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn

A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers

A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts. As the Tesla Support center will operate 365 days per year for Roadside Assistance support, flexible working hours between 6am-1.30am, Monday-Sunday, including bank holidays will be currently required

An excellent communicator: we are looking for a bilingual in Spanish & English. Italian or Portuguese fluency is a plus.

Legal right to work in the location of the role

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About Tesla

Tesla

Public

A financial leasing taxi company that provides vehicles to customers

140,000+

Employees

Ciudad De Panamá

Headquarters

$800B

Valuation

Reviews

3.1

5 reviews

Work Life Balance

1.5

Compensation

1.2

Culture

1.3

Career

1.8

Management

1.1

15%

Recommend to a Friend

Pros

Strong financial performance

Revenue growth

Company achieving targets

Cons

Poor compensation and raises below inflation

Union-busting and anti-labor practices

Unpaid work demands and wage theft

Salary Ranges

3,570 data points

Junior/L3

Mid/L4

Junior/L3 · Associate Analyst

2 reports

$94,875

total / year

Base

$82,500

Stock

Bonus

$92,000

$97,750

Interview Experience

4 interviews

Difficulty

3.5

/ 5

Duration

14-28 weeks

Experience

Positive 0%

Neutral 75%

Negative 25%

Interview Process

Application Review

Recruiter Screen

Technical Phone Screen

Take-home Assignment

Panel Interview

Offer

Common Questions

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

System Design

Machine Learning Concepts

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