职位 Tesla

Tesla

Accelerating the world's transition to sustainable energy.

Tesla Support Specialist, Roadside Support - Spanish & English Speaker

职能技术支持

级别中级

地点Amsterdam, Noord-holland, Netherlands

方式现场办公

类型全职

发布今天

立即申请

必备技能

Customer Service

What To Expect
As a Tesla Roadside Support Specialist, your role will be to guide our existing customers at their most vulnerable time; when their car has broken down – you are the one to support them and create a memorable and best in class experience.

What You'll Do

Diagnose: You will evaluate, diagnose, review and resolve the needs of customers

Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers

Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products

Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management

Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience

Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications

What You'll Bring

Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience

Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn

A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers

A flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts. As the Tesla Support center will operate 365 days per year for Roadside Assistance support, flexible working hours between 6am-1.30am, Monday-Sunday, including bank holidays will be currently required

An excellent communicator: we are looking for a bilingual in Spanish & English. Italian or Portuguese fluency is a plus.

Legal right to work in the location of the role

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关于Tesla

Tesla

Public

A financial leasing taxi company that provides vehicles to customers

140,000+

员工数

Ciudad De Panamá

总部位置

$800B

企业估值

评价

10条评价

3.8

10条评价

工作生活平衡

2.3

薪酬

4.0

企业文化

3.2

职业发展

4.1

管理层

2.8

65%

推荐率

优点

Innovative projects and cutting-edge technology

Great team and supportive colleagues

Good compensation and benefits

缺点

Long hours and poor work-life balance

High pressure and tight deadlines

Management issues and high expectations

薪资范围

1,403个数据点

Junior/L3

Mid/L4

Junior/L3 · Associate Analyst

2份报告

$94,875

年薪总额

基本工资

$82,500

股票

奖金

$92,000

$97,750

面试评价

4条评价

难度

3.5

/ 5

时长

14-28周

体验

正面 0%

中性 75%

负面 25%

面试流程

Application Review

Recruiter Screen

Technical Phone Screen

Take-home Assignment

Panel Interview

Offer

常见问题

Coding/Algorithm

Technical Knowledge

Behavioral/STAR

System Design

Machine Learning Concepts