What to Expect

What You'll Do

• Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers 
• Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible 
• Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed 
• Effectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detail 
• Conduct transactions, guide customers through corrections, and summarize repair work performed  
• Efficiently manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow-up 
• Build trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business

What You'll Bring

• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques 
• Strong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable manner 
• Excellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service team 
• Demonstrated patience and empathy when handling complex vehicle issues or challenging customer situations 
• Superior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlines 
• Proficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologies 
• Valid driver’s license required