What To Expect
Tesla Technical Customer Support Supervisors are proactive, hands-on leaders who guide a team of 16–22 Technical Customer Support Specialists toward delivering exceptional customer experiences. In this role, you will build and maintain strong relationships across internal departments including Energy Operations, Finance, Legal, Interconnections, Pre PTO, Property and Title and work cross-functionally with those teams to resolve issues, drive continuous improvement, and eliminate root-cause defects.

You will coach, develop, and audit Technical Customer Support Specialists to ensure quality, consistency, and alignment with Tesla’s Measures of Excellence. As a front-line leader, you’ll not only support escalations and complex cases but also serve as a subject matter expert on Tesla’s energy products and policies.

What You'll Do

Meet and exceed monthly and quarterly performance targets and KPIs, including case follow-ups and customer satisfaction

Coach, train, and develop Technical Customer Support Specialists to improve performance and drive ownership of case resolution

Conduct call and chat audits to maintain quality standards and ensure adherence to procedures

Manage escalations and support Technical Customer Support Specialists in handling complex or sensitive customer concerns

Perform regular performance reviews and implement productivity strategies, and ensure delivery of Tesla’s customer experience pillars: Communication, Advocacy, and Education

Collaborate cross-functionally to address customer concerns and escalate feedback to leadership

Support new hire training, facilitate team meetings, and lead special projects as needed

What You'll Bring

Proven leadership and communication skills in a customer support environment

Experience with collaboration tools such as SharePoint and Microsoft Office

Strong organizational skills, attention to detail, and sound judgment aligned with Tesla standards

Demonstrated success in coaching, training, and developing high-performing teams

Critical thinking, reporting, presentation, and delegation capabilities

Familiarity with Tesla Energy product terminology and contract structures

Benefits
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans > plan options with $0 payroll deduction

Family-building, fertility, adoption and surrogacy benefits

Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution

Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA

Healthcare and Dependent Care Flexible Spending Accounts (FSA)

401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits

Company paid Basic Life, AD&D

Short-term and long-term disability insurance (90 day waiting period)

Employee Assistance Program

Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays

Back-up childcare and parenting support resources

Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance

Weight Loss and Tobacco Cessation Programs

Tesla Babies program

Commuter benefits

Employee discounts and perks program

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