IT Field Services Build Administrator, IT Operations

What to Expect

The IT Field Services Build Administrator:

– IT Operations, ensures smooth and consistent sustaining of IT systems and
operations of Tesla field-based sales, service centers, offices, or
manufacturing facilities in the North America region. This role requires strong
technical knowledge at both the network and server levels. A successful
candidate will seamlessly blend technical experience, exceptional interpersonal
communication skills, project management and a commitment to drive
implementations to a successful conclusion. The candidate is expected to be
based in either the Northeast US, Southeast US or Northeast Canada with
frequent travel to Tesla’s field sites throughout North America.

What You’ll Do

• Manage the implementation of Tesla’s IT infrastructure
  at new Sales, Service, Delivery and Collision centers across North America
• Manage the upgrade of Tesla’s IT infrastructure at
  existing Sales, Service, Delivery and Collision centers across North America,
  also called a network refresh
• Proactively ensure the highest levels of systems and
  infrastructure availability in Tesla Centers
• Create and publish Site IT Support documentation for
  the IT Field Services Support team
• Participate in the design and implementation of data networks,
  telephony, and operational support systems
• Implement and troubleshoot wired and wireless
  networks
• Proactively identify customer or site issues and
  address in advance of service disruptions
• Ability to effectively manage, maintain and coordinate
  multiple critical and high-visibility projects simultaneously
• Understanding project requirements and developing
  project plans to deliver on time through collaboration with different teams
  within Tesla
• Participate in or organize regular meetings with both
  internal and external parties for each deployment project

What You’ll Bring

• Minimum of 5 years' experience with network, IT infrastructure,
  desktop, and software support
• Experience in building remote retail, service or business
  office sites as part of an overall larger enterprise organization
• Ability to travel quickly and frequently (20- 30%) as
  needed to domestic and sometimes global sites
• Strong knowledge of backend Microsoft environments
  (Active Directory, Intune, SCCM, etc.) to support configuration, management,
  and troubleshooting of all IT equipment used at a site
• Ability to assess and prioritize issues and
  effectively communicate corrective plans to stakeholders directly or via
  presentation
• Excellent understanding of Windows and Linux
  networking components including, TCP/IP, DNS, DHCP, OSI model, etc.
• Experience with the following: SCCM, MDM, VoIP,
• Juniper, Cisco Meraki, Aruba, Log MeIn, IR Touchscreens, PowerShell is a plus
• Ability to work effectively in a fast-growing team
  environment
• Strong Project Management experience is a necessity
• Certifications such as MCSE, or CCNA is a plus