About the Role

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. The Regional Account Manager will lead a team of Account Managers in fostering and expanding relationships with Tempus's client base. This role is critical in ensuring client satisfaction, retention, and growth through strategic account management and collaboration with Clinical Account Executives. The ideal candidate will have a strong background in healthcare sales, account management, and a deep understanding of Tempus's product offerings, including algorithmic tests and add-ons.

Key Responsibilities

• Lead and mentor a team of Clinical Account Associates in the execution of their duties to gain, retain, and support clients as part of the customer success organization.
• Collaborate with the Customer Success leadership to ensure comprehensive support, including sample and order tracking, and to escalate and resolve issues efficiently.
• Oversee the onboarding process for new clients, ensuring best practices are followed and partnerships with sales representatives are leveraged.
• Collaborate with sales to identify and capitalize on opportunities for Tempus's algorithmic tests and add-ons.
• Drive initiatives to improve workflow efficiencies and support care teams with effective ordering methods and workflows.
• Analyze highest opportunities for retention in areas and coach teams to improve care teams workflow, in turn improving p TaT and customer experience.
• Promote the adoption of online ordering through Tempus Hub and EMR integrations among the client base.
• Conduct competitive analysis and collect feedback from accounts and sales representatives to continuously improve the Tempus experience.
• Build and maintain strong client relationships through on-site support and regular, proactive communication.

Qualifications

• Bachelor's degree in Biology, Life Science, Business, Healthcare Administration, or a related field; Master's degree preferred.
• 5+ years of experience in account management or sales within the healthcare or biotechnology industry, with at least 2 years in a leadership role.
• Demonstrated success in client retention and account growth.
• In-depth knowledge of healthcare data, AI applications, and the competitive landscape.
• Exceptional communication, negotiation, and presentation skills.
• Travel as needed for client engagement and team support

About Tempus

Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company's first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives. We're looking for people who can change the world. Who question the status quo and don't shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We're looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.

Equal Opportunity

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.