Digital Assets Platform Support

Job Description

Responsibilities:

• Support the production operation of digital asset platforms, including wallets, blockchain nodes, and transaction processing systems.

• Ensure high availability and reliability of systems supporting digital asset lifecycle management and transaction flows.

• Provide L2/L3 support for incident, problem, and change management, including post-incident reviews and continuous improvement.

• Monitor system health across:

o Blockchain nodes and networks

o Wallet infrastructure (hot, cold, hardware, multi sig)

o Transaction pipelines and reconciliation processes

o Latency, throughput, and network conditions

• Investigate and resolve issues related to:

o Transaction failures or delays

o Reconciliation breaks

o System performance degradation

o Anomalous or risk flagged activity

• Collaborate with engineering, cybersecurity, risk, and business teams to enhance platform stability and security controls.

• Work with vendor and managed service providers supporting blockchain infrastructure, custody, and wallet services.

• Contribute to observability practices (monitoring, logging, tracing, alerting) across distributed systems.

• Support capacity planning and performance analysis for scaling blockchain nodes and transaction systems.

• Participate in resilience and recovery testing, including failover, DR, and key-material backup validation.

• Drive and implement automation across monitoring, reconciliation, and operational processes.

• Maintain clear runbooks, documentation, and knowledge sharing for production operations.

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Qualifications:

Core Experience:

• 5-8 years of experience in:

o Production Support / SRE / Platform Engineering, OR

o Electronic Trading / Markets Technology Support, OR

o Payments / transaction processing platforms

• Proven experience supporting mission-critical, high-availability systems in fast-paced environments.

• Strong troubleshooting and problem-solving skills in distributed systems.

Technical Skills:

• Experience with one or more: Java, Python, Go, or similar

• Experience working in Linux environments

• Familiarity with containers and Kubernetes/Open Shift

• Experience with databases ( Postgres, Oracle, MongoDB, Redis)

• Strong experience with observability tools (e.g., Splunk, Grafana, Prometheus, ELK)

Salary Range: $90,000 to $110,000 per year Responsibilities

• Support the production operation of digital asset platforms, including wallets, blockchain nodes, and transaction processing systems.

• Ensure high availability and reliability of systems supporting digital asset lifecycle management and transaction flows.

• Provide L2/L3 support for incident, problem, and change management, including post-incident reviews and continuous improvement.

• Monitor system health across:

o Blockchain nodes and networks

o Wallet infrastructure (hot, cold, hardware, multi sig)

o Transaction pipelines and reconciliation processes

o Latency, throughput, and network conditions

• Investigate and resolve issues related to:

o Transaction failures or delays

o Reconciliation breaks

o System performance degradation

o Anomalous or risk flagged activity

• Collaborate with engineering, cybersecurity, risk, and business teams to enhance platform stability and security controls.

• Work with vendor and managed service providers supporting blockchain infrastructure, custody, and wallet services.

• Contribute to observability practices (monitoring, logging, tracing, alerting) across distributed systems.

• Support capacity planning and performance analysis for scaling blockchain nodes and transaction systems.

• Participate in resilience and recovery testing, including failover, DR, and key-material backup validation.

• Drive and implement automation across monitoring, reconciliation, and operational processes.

• Maintain clear runbooks, documentation, and knowledge sharing for production operations.

---

Qualifications:

Core Experience:

• 5-8 years of experience in:

o Production Support / SRE / Platform Engineering, OR

o Electronic Trading / Markets Technology Support, OR

o Payments / transaction processing platforms

• Proven experience supporting mission-critical, high-availability systems in fast-paced environments.

• Strong troubleshooting and problem-solving skills in distributed systems.

Technical Skills:

• Experience with one or more: Java, Python, Go, or similar

• Experience working in Linux environments

• Familiarity with containers and Kubernetes/Open Shift

• Experience with databases (Postgres, Oracle, MongoDB, Redis)

• Strong experience with observability tools (e.g., Splunk, Grafana, Prometheus, ELK)

Salary Range: $90,000 to $110,000 per year

Desired Candidate Profile
Qualifications :

BACHELOR OF COMPUTER SCIENCE: