IT Operations Engineer at Target

The pay range is $58,100.00 - $104,600.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About Us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

As an IT Operations Engineer, you are the front line for restoring productivity at scale. You will diagnose and resolve complex hardware, software, and account issues across Windows and macOS, stabilize collaboration and conferencing experiences, and ensure secure, compliant, and well-documented outcomes. You’ll operate in a mixed support model—walk-up concierge, scheduled virtual/onsite appointments, onboarding sessions, and recurring workshops—while partnering with engineering and product teams to drive durable fixes and continuous improvement.

Key Responsibilities

• Provide high-level technical support to end users daily, delivering rapid, safe resolution of hardware, software, and environmental issues.
• Educate users on existing and emerging technologies and recommended ways of working.
• Perform preventative maintenance to ensure endpoint, application, and peripheral stability.
• Coordinate and collaborate with partner support and engineering teams to drive timely, high-quality resolution and clean handoffs.
• Adhere to—and advocate for—enterprise information security policies and best practices; safeguard data throughout troubleshooting and fulfillment.
• Drive continuous improvement by developing standards, playbooks, and knowledge articles; identify and execute process enhancements that improve speed, quality, and user experience.
• Execute Information Technology Infrastructure Library (ITIL) - aligned IT service management in the ticketing system (Incident, Request, Problem, Knowledge), maintaining accurate, audit-ready documentation.
• Support fulfillment workflows (deployments, recoveries) with clear chain of custody and inventory accuracy.
• Communicate clearly with stakeholders—setting expectations, providing status and expected completion times, and confirming outcomes.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About You:

• 1+years of relevant technical support experience (for example, service desk/help desk, desktop support, or field services roles in a corporate, retail, or higher-education. setting).
• Demonstrable knowledge of macOS, Windows, and Microsoft 365 Copilot.
• Proven, repeatable troubleshooting routines that balance speed, safety, and documentation.
• Ability to multitask effectively (e.g., speaking with users while documenting and navigating multiple systems).
• Commitment to continuous learning through formal training and self-directed education.
• Strong customer-support mindset with excellent problem-solving and analytical skills.
• Ability to build trusted relationships with end users, understand needs, and translate them into technology solutions.
• Strong written and verbal communication skills.
• Adaptable in a rapidly changing environment; fast learner, self-starter, highly motivated.
• Comfort with ambiguity and a consistently positive, solutions-oriented attitude.
• Familiarity with IT service management and ITIL practices (e.g., working in a modern ticketing platform).
• Familiarity with Agile ways of working (e.g., Scrum, Kanban).

Preferred Qualifications

• Experience supporting collaboration platforms.
• Exposure to device management and compliance tooling for Windows and macOS.
• Hands-on work with knowledge management (creating/updating KBs, playbooks, runbooks).
• Experience coordinating with cross-functional partners (engineering, security, procurement, facilities) to land end-to-end outcomes.

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.accommodations@HRHelp.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.