Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

As an Experienced Full Stack Developer, you will play an integral role on building custom solutions, product extensions and integrations. Your primary focus will be active development, contributing to projects that build custom applications to enhance our platform. You’ll leverage your technical expertise while demonstrating strong collaboration and communication skills to achieve team and organizational goals.

Responsibilities:

• Actively participate in the development of web services, user interfaces, and backend processes that integrate with various APIs and data stores.

• Solve technical challenges and research innovative solutions to meet project requirements.

• Collaborate closely with teammates to design and implement scalable, efficient, and maintainable solutions.

• Participate in design sessions, asking insightful questions to understand and contribute to architectural decisions.

• Ensure code quality by adhering to software design principles and contributing to code reviews.

• Learn and adapt quickly to new frameworks, languages, and technologies to address evolving business needs.

Key Skills & Qualifications:

• Bachelor’s degree in Engineering, Computer Science, or equivalent experience.

• At least 3+ years of hands-on experience in software development with proficiency in JavaScript and Node.js.

• Experience with front-end development (React preferred) and expertise in AWS as the primary cloud platform.

• Strong understanding of software design principles, API development, and cloud-based service architectures.

• Proven experience working within agile development methodologies.

• Nice-to-have experience with MongoDB, Redis, Kafka, Kubernetes, and Docker.

• Bonus skills: Experience with Salesforce and related tools.

• Passion for building innovative solutions with a focus on enterprise durability and scalability.

• Strong problem-solving skills and ability to navigate complex technical challenges.

• Effective communication and collaboration skills to work seamlessly within a team.

Soft Skills & Organizational Impact:

• Demonstrate maturity, a positive attitude, and discretion when handling sensitive client and team matters.

• Exhibit strong strategic thinking to align technical development with business goals.

• Work cross-functionally with other teams to improve processes and deliver superior customer solutions.

• Serve as a role model of integrity, ethical behavior, and professionalism within the team.

Why Join Us?

• Be part of a team that values innovation, creativity, and collaboration.

• Work on challenging, impactful projects that shape the future of customer interactions.

• Enjoy a fast-paced environment that fosters professional growth and development.

If you are a passionate developer who thrives in a dynamic environment and loves building innovative solutions, we’d love to hear from you. Apply today to be a part of our journey!

Additional Notes: This position will follow a hybrid work model.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.