Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Job Summary:

• The Senior Director of Product Management, Digital applications is responsible for leading the strategy and execution of the company's Digital product portfolio. This role requires a deep understanding of the market, customer needs, and competitive landscape, as well as the ability to lead cross-functional teams in developing and launching innovative products that meet business objectives and drive growth.

Duties and Responsibilities:

• Lead the product management strategy and execution for the company's Digital technologies and applications product portfolio

• Define and prioritize product requirements based on market and customer needs, and work closely with cross-functional teams to deliver innovative products that meet business objectives and drive growth

• Collaborate with sales and marketing teams to develop go-to-market strategies and ensure successful product launches

• Develop and maintain a deep understanding of market trends, challenges, and opportunities, and make recommendations for new product development and enhancements to existing products

• Lead and manage a team of product managers and collaborate with other cross-functional teams, including engineering, design, and quality assurance, to ensure successful product development and launch

• Monitor and analyze market trends and competitive landscape to inform product development and strategy

• Manage product roadmap and prioritize product features and enhancements based on customer feedback, market trends, and business objectives

• Ensure that all products meet quality standards and customer expectations

• Provide leadership and guidance to cross-functional teams to ensure successful execution of product development projects

• Establish and maintain relationships with key customers, industry experts, and thought leaders to inform product strategy and stay up-to-date on industry trends and best practices.

Qualifications:

• Bachelor's or Master's degree in Business, Marketing, Engineering, or related field

• 10+ years of experience in product management or related roles in the industry

• Strong knowledge of market trends, challenges, and opportunities

• Proven track record of developing and launching successful products in the industry

• Demonstrated experience in leading and managing cross-functional teams

• Excellent communication, leadership, and collaboration skills, with the ability to influence stakeholders at all levels

• Strong problem-solving and analytical skills, with the ability to identify and solve complex business problems

• Ability to manage multiple projects simultaneously and deliver results on time and within budget

• Familiarity with agile development methodologies

• Understanding of digital marketing and e-commerce best practices

• Experience with brand management and development

Pay Range (Base Pay): $210,000-$353,500

Other Types of Pay: Based on level and role the employee may be eligible for long term incentives in the form of equity and short term incentives of either bonus or commission.

Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).

Retirement Benefits: 401(k) plan

Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.

Paid Holidays: Talkdesk offers 14 paid holidays each year.

Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.

Method of Application: Apply online.

Application Window: The application window is expected to close at least 10 days from the posting date. The application was posted on 11/21/2025.

All questions or concerns about this posting should be directed to the Talent team at Talent@talkdesk.com.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.