Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

What is a commercial Account Executive at Talkdesk:

As a Commercial Account Executive D/A/CH at Talkdesk, you will be the driving force behind our growth in the mid-market segment. You will own the full sales cycle, targeting high-growth companies headquartered in Germany, Austria and Switzerland. Success in this role requires a multi-channel approach to pipeline generation, collaborating closely with SDRs, Channel Partners, and Marketing, while maintaining a strong discipline for self-generation.

We are looking for driven, hungry, motivated and ambitious Commercial Account Executives. Someone who will proactively acquire new prospects and drive forward our business offerings through solution based selling and truly enjoys selling Ai focused solutions. Bring your passion for customer experience and join Talkdesk on our rocketship to success!

As a Commercial Account Executive at Talkdesk, you will be responsible for…

Pipeline & Territory Management Multi-Channel Prospecting: Actively build and manage a sales pipeline by collaborating with SDRs, Partner Managers / Indirect Sales, and the Marketing team.

Self-Pipeline-Generation: Maintain a "hunter" mentality by proactively identifying and qualifying new business opportunities through outbound cold calling, social selling, and networking.

Strategic Territory Planning: Develop and execute a comprehensive territory plan to penetrate the mid-market segment

Sales Execution & Strategy

Full Cycle Ownership: Lead the entire sales process from initial discovery and product demonstrations to contract negotiation and closing.

Solution-Based Selling: Conduct deep-dive discovery sessions to understand prospect pain points and map Talkdesk’s AI-powered CXA solutions to their specific business goals & business-cases Collaborative Selling: Coordinate internal resources including Solution Engineers, Legal, Dealdesk, Product and leadership to navigate high value AI deals and ensure a seamless customer experience.

Reporting & GrowthCRM Discipline: Maintain impeccable Salesforce hygiene, ensuring all interactions, deal stages, and forecast dates are accurate and up to date.

Market Intelligence: Stay ahead of industry trends, competitor moves, and the evolving CXA landscape to position Talkdesk as the premier CXA & AI provider Forecasting Accuracy: Provide leadership with reliable weekly revenue forecasts based on a data-driven understanding of your sales funnel.

What we are looking for…

• Bachelor's degree in Business Administration, Marketing, or a related field

• Fluent in German & English

• Proven experience in commercial sales roles, with a track record of driving new business opportunities and expanding existing business

• Strong hunter mentality with willingness to own your success from pipeline generation to bookings, proven experience of being able to create self generated opportunities

• Individuals who enjoy the challenge of Net New Logo’s

• Experience in software or technology sales is strongly preferred

• Existing experience in AI focussed sales is a big plus

• Strong understanding of sales methodologies and the ability to develop and execute effective sales strategies

• Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers and internal stakeholders

• Strong analytical and problem-solving skills, with the ability to analyze complex data and make strategic recommendations

• Experience working in a fast-paced, dynamic environment, with the ability to manage multiple priorities and stakeholders

• Willingness to travel as needed

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.