Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Responsibilities:

• Help define SDR goals with the leadership team and implement processes, infrastructure and hiring to execute against set goals and quotas

• Hire, lead and mentor multiple Sales Development Representatives (SDR)

• Manage prospects/leads from our Sales Development Representatives (SDR) to the handoff to our Account Executive team with the ability to articulate our value proposition, navigate objections and foster relationships

• Collaborate with our Sales and Marketing teams to optimize pipeline and sales

• Use Salesforce.com to maintain excellent records and report on SDR activity and metrics

• Establish methods to articulate and sell all Talkdesk products & services

• Understand and internalize the Talkdesk mission and vision and translate them into an SDR strategy

• Participate in regular company and office meetings to share SDR progress, identify blockers and drive resolution

• Help to solidify the competitive posture of Talkdesk

Requirements:

• BA/BS degree required

• 3 - 5 years of experience in sales functions - preferably enterprise sales for technology products

• 1 - 3 years experience working in the SaaS industry

• 1 - 2 years experience with building, managing and guiding sales/SDR teams towards set goals

• Strategic thinker with the ability to execute both short-term and long-term sales plans

• Strong planning, writing, presentation and communication skills

• “Hunter” mindset with the ability to learn, adapt and improve constantly

• Strong interpersonal skills and willingness to excel in a team-oriented atmosphere

• Ability to work in an open office environment and to provide and receive feedback professionally

• Minimal travel may be required

• Fluent in English

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.