Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

A hands-on and business-focused People Business Partner with deep experience supporting Go to market and G&A functions—in fast-growing tech environments. Based in Portugal, this leader partners closely with leaders across EMEA to drive organizational effectiveness, leadership support, and scalable people solutions. They bring strong business acumen, a track record of execution, and the ability to influence and deliver outcomes across cultures and time zones.

Experience & Background

• 10+ years of progressive HR/People experience, including 5+ years as a People Business Partner supporting technical organizations (Sales, GTM, FP&A, AI, or SaaS)

• Experience supporting leaders and teams in countries within the EMEA regions, ideally within global, matrixed tech / growth companies

• Demonstrated ability to execute organizational design, change management, and workforce planning initiatives that meet business needs

• Partnered on core people programs such as performance management, engagement, talent development, and employee experience

• Strong track record of building trusted relationships with senior technical leaders and driving measurable business and people outcomes

Mindset & Style

• Thrives in fast-moving, high-growth environments with the ability to bring clarity and focus in moments of ambiguity

• Operates with urgency and accountability, translating strategy into execution that advances business priorities

• Strong communicator and problem solver, skilled at influencing across cultures and functions

• Collaborative, resilient, and growth-minded—motivated by scaling impactful People practices that enable technical talent to thrive

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.