Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

At Talkdesk, the Web Team is based on multidisciplinary expertise to build the next generation of digital user experiences.

We design experiences that tell compelling stories and put our users at the center of every interaction. We combine design, development, and performance thinking to create scalable, high-impact web journeys that elevate our brand and drive measurable growth.

We strongly believe that true value stems from knowledge, not from position, we promote agile and collaborative practices, and we strive to treat others with respect and deference.

Role requirements

• Champion Talkdesk's brand and translate it into compelling high-end visual deliverables applied for the web, digital touchpoints and campaigns.

• Lead end-to-end UX/UI initiatives from research to high-fidelity design, and optimization.

• Create and evolve design systems and visual frameworks, enabling team members within and outside the team in its application.

• Focus on responsive, visually polished designsacross various touchpoints and breakpoints.

• Translate user-centered website product functionality into user flows, wireframes and prototypes.

• Validate design concepts measuring usability, considering market analysis, SEO metrics, and marketing needs, and balance against technical constraints/opportunities.

• Optimize solutions based on user input, tests and metrics.

• Design high-fidelity mockups with attention to typography, color, iconography, and motion.

• Create motion concepts to illustrate ideas & interaction principles.

• Create iconography and illustrative elements that enhance the visual experience.

• Work very closely with the digital development, content and SEO teams to deliver the best output.

• Stay up to date with the latest design, AI, and technology trends, experimenting with new tools and workflows.

• Synthesize research insights and communicate them to the team and business stakeholders in a compelling way.

• Present design solutions confidently to stakeholders, facilitating discussions and building trusting relationships.

• Able to plan, estimate and take responsibility for on-time deliverables.

• Willing to collaborate across teams and work with feedback from team members, designers, developers, and the marketing team.

• Mentor team members to up-level their capabilities

Qualifications and characteristics

• 6+ years within a dedicated digital design role (agency or client-side).

• Exceptional visual design aesthetics with a strong UX/UI portfolio to demonstrate craft, interaction, and motion.

• Experience in user experience, user testing, and user research.

• Experience working with, and creating design systems.

• Proven ability to design brand identities, grid systems, responsive layouts and applications for web, desktop and mobile.

• Strong attention to visual detail, typography, color, and motion principles.

• Experience in Agile and Sprint working methodologies.

• Strong experience in Figma.

• Strong organizational skills and flexibility to adapt to different processes and workflow.

• Handle tight deadlines with ease, and able to work on multiple projects

• C-Level English both written and Spoken.

A plus:

• Motion design & illustration skills.

• Experience experimenting with emerging AI-first design tools.

• Experience with using CMS such as Wordpress or others.

• Working knowledge in HTML/CSS.

• Basic understanding of web development languages and technologies as well as Bootstrap framework behavior.

• Exposure to web personalization methodology and platforms.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.