Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team of courageous innovators is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Combining the stability of a global leader with the agility of a disruptor, Talkdeskers are empowered with the autonomy to drive meaningful impact, while giving back to the communities and environment around us.

Talkdesk has been recognized as a Leader in the Gartner® Magic Quadrant™ for Contact Center as a Service (CCaaS) and in the G2 Overall Grid® Reports for AI Agents and Contact Center. With seven consecutive years on the Forbes Cloud 100 and multiple AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation!

Are you passionate about working with the most cutting-edge technologies, including AI, big data analytics, LLMs, data mining, and business intelligence (BI)? Are you looking to become part of a world-class engineering team? Do you aspire to contribute to a globally recognized, pre-IPO leader in technology?

If so, your next big opportunity awaits you at Talkdesk. We are the global leaders in customer experience solutions powered by AI. Our mission is to elevate the customer service experience through our innovative cloud-based AI and big data technologies.

As a Senior Software Engineer, you will contribute to the design and development of AI-driven architectures that power our next-generation intelligent customer engagement platforms. Your contributions will help shape AI-powered customer experiences, enhancing the intelligence and efficiency of our service platforms.

Job Responsibilities:

• Develop and enhance a cloud-based data foundation system and AI agent platform. This involves leveraging AI/ML models, applying prompt engineering techniques, and conducting data analysis across structured, semi-structured, and unstructured data. Utilize technologies such as data and pattern mining, business intelligence (BI), and data transformation and processing.

• Collaborate with cross-functional teams, including data scientists, software engineers, product managers, and business stakeholders, to deliver a high-performance, reliable, scalable service with assured AI quality.

• Contribute to architectural discussions, providing technical design input and ensuring alignment with the overall technology roadmap while adopting best practices effectively and independently.

• Participate in shaping the engineering roadmap, ensuring solutions are scalable and extensible while meeting business needs.

• Support and mentor junior engineers, fostering a collaborative and innovative development culture.

• Stay up-to-date with industry trends, emerging technologies, and advancements in AI and data engineering.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

• 8+ years of experience in backend development for cloud-based services, with a strong focus on scalability, reliability, and performance.

• Proficiency in Java, Python, C++, C#, Kotlin, Scala, or similar languages.

• Experience building and optimizing data-intensive services, including data processing, transformation, storage, and retrieval at scale.

• Strong problem-solving skills and ability to design scalable solutions for AI-driven services.

• Strong written and verbal English communication skills.

• Prior experience with data platforms and/or AI services is highly desirable.

• Experience working with distributed data platforms and modern data architectures, such as Apache Spark, Databricks, Kafka, Delta Lake, or similar is a desirable.

• Experience in data science and practical experience applying AI/ML models is a plus.

Additional Notes:
This position will follow a hybrid work model.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)

The Talkdesk story hinges on empathy and acceptance. It is the shared goal among all Talkdeskers to empower a new kind of customer hero through our innovative software solution, and we firmly believe that the best path to success for our mission is inclusivity, diversity, and genuine acceptance. To that end, we will hire, promote, work along, cheer for, bond with, and warmly welcome into the Talkdesk family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.