Client Account Manager at TabaPay

Who We Are

The world is moving towards instant digital payments and Taba Pay is leading the way. We help thousands of Fintechs in the US and Canada instantly move money in and out of accounts and we are actively expanding into other countries. Our customers represent the hottest verticals in the financial service industry such as neobanks, challenger brokers, gaming and wallets. Taba Pay is a highly profitable rocketship that processes billions of dollars each year. To learn more visit www.tabapay.com.

Who You Are

Taba Pay is currently hiring a Client Account Manager to add to our rapidly growing Client Success organization. As a Client Account Manager, your primary responsibility will be to develop and maintain strong relationships with our key clients helping to grow the existing business. This will be achieved by working closely with each client emphasizing a strong client connection, providing valuable insights, and giving personal account support. You will serve as the focal point for all information and communication on critical client issues and will be responsible for managing many aspects of the client’s interaction with the company (technical, workflow, customer support, risk, billing, etc.) A successful Client Account Manager understands Taba Pay’s strategic direction, identifies new opportunities within existing clients, and knows when and how to collaborate with Sales, Product, Finance, or other teams at Taba Pay.

What You’ll Be Doing

• Responsible for developing strategic relationships and managing the overall program health for a defined portfolio of clients
• Achieve scalable and sustained growth by proactively engaging with clients to drive organic revenue growth and optimize the adoption of new products and features
• Partner with clients to develop account strategy, build trust and demonstrate the value of Taba Pay and our products
• Gain an intimate understanding of clients’ programs, competitive landscape, and business goals
• Prevent churn by uncovering and addressing service roadblocks and managing clients’ health
• Manage and coordinate support teams to complete servicing activities
• Review key reports and metrics related to the program and analyze the data and discern any issues or opportunities
• Conduct effective routine conversations and presentations for clients (e.g. Business Reviews)
• Train and educate clients on Taba Pay’s new products and features
• Work cross functionally with other departments to ensure that tasks to support the health of the client are done timely and accurately (e.g billing questions, service inquiries, technical troubleshooting etc.)
• Desire to be hands-on and dive deep into operational details to help solve any client-related issues
• Know when to properly escalate existing client issues to senior leadership to ensure accurate resolution and cross-functional prioritization

What We Are Looking For

• Bachelor’s degree preferred
• Minimum of 5+ years in payments industry experience, and in building & managing client relationships
• Excellent communication and relationship-building skills
• Excellent presentation skills and ability to communicate with C-level business executives
• Experience in early-stage products, markets, and companies preferred
• Self-driven, motivated, and results-oriented
• Passionate about creating a positive impact for Taba Pay and our clients
• Challenging the status quo is your second nature

The pay range for this position is $95,000-$105,000; however, base pay offered may vary depending on job-related knowledge, skills, and experience. In addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Benefits

Taba Pay offers the following benefits:

• 100% employer-paid health care insurance including medical, dental, vision, and life insurance (for employee only)
• Employer 401K Matching
• Generous and Flexible PTO

EEO Employer: Taba Pay is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.