Sr. Field Technician at T-Mobile

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview:

Are you ready to join the Un-carrier movement? Enjoy working on projects with direct customer impact? Are you looking for a team of high performers to help expand your skills and experience? Can you bring Un-carrier to everything you do?

If so, our Phoenix Ops Team is searching for a high performing Sr Field Technician to cover the Northern Arizona area within the market.  This role will cover approximately 76 sites around Utah, New Mexico, and the Grand Canyon.

This role acts as a technical leader supporting network operations and mentoring junior technicians in technical theory and operational rigor. It provides technical direction and support for network performance, outage resolution, and project-related escalations within and outside the immediate team. The role requires advanced understanding of radio access networks, backhaul, disaster recovery, data services, and location-based services. Success is measured by effective project management, technical issue resolution, process improvements, and team development. The work impacts organizational network reliability and customer service through improved operational efficiency and technical expertise.

We are a team that encourages innovation and advocates an agile and open approach, truly working and playing in the Un-carrier way.

Job Responsibilities:

• Technical support: Provides technical support within and occasionally outside immediate team working to solve network performance initiatives, outage resolution and works to identify day-to-day improvement opportunities.
• Project management: Leads key projects / initiatives, providing day-to-day mentorship to more junior technicians assigned to each given project / initiative. Highly organized, efficiently reporting progress, challenges, resolution plans, and overall status appropriately.
• Operations: Identifies, researches, and develops process improvements and recommends them to management for implementation and assists junior technicians in doing the same. Uses in-depth knowledge to provide input on process improvements related to maintenance and repair activities.
• Continuous learning: Builds training material and facilitates training to peers routinely. Enrolls in and completes training requirements to know the latest on existing and new systems and products, grow skills, and maintains proficiency on what we value and organizational requirements.

Education and Work Experience:

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• Acceptable areas of study include Vocational/Technical Training or related field (Preferred)
• 4-7 years Working experience in Field Operations and maintenance (Preferred)
• 4-7 years Wireless telecommunications or other related experience. (Preferred)
• Deep technical proficiency with Nokia field equipment preferred.
• Strong background in microwave experience preferred.
• Solar power system experience preferred.

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills
• Self-motivated; exhibits initiative in achieving company goals and objectives
• Basic leadership skills and ability to prioritize and complete multiple tasks
• Able to work independently and in a team environment
• Solid attention to detail
• Flexibility with ever-changing environments and priorities
• Solve problems using creativity and innovation
• Operational knowledge and theory of all interconnecting circuits to include but not limited to RF transmitters, antenna systems, AAV, fiber, microwave radio and AC-DC power systems.
• Flexible hours a must. Day and night work are part of the job, as well as being part of an on-call rotation for the market.
• Applicant is to meet the minimum DOT medical standards under 49 CFR Part 391
• At least 18 years of age
• Legally authorized to work in the United States

Travel:
Travel Required (Yes/No): Yes

DOT Regulated:
DOT Regulated Position (Yes/No): Yes
Safety Sensitive Position (Yes/No): No

Base Pay Range: $29.88 - $53.90

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ351843¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applicant Accommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.