JOB DESCRIPTION

As the leading foodservice provider across the island of Ireland, Sysco’s success is driven by a team of passionate and dedicated individuals who go above and beyond to deliver every day.

We don’t just deliver food and drink to our customers. We deliver new thinking, technology and talent to our industry. We deliver opportunities - to ourselves and to our colleagues ensuring that we can all thrive in work and beyond.

We are now looking for new talent to join us as we continue to grow, innovate and deliver.

Asian Food Telesales Executive

• Part Time

• We are excited to offer a fantastic opportunity for an Asian Food Telesales Executive

• Part Time**.** This role will play a key part in the overall growth of the organisation along with helping to maintain our core ethos here are Sysco – keeping the customer at the heart of everything we do.

The role requires a candidate who will be:

• Detail Orientated and results driven
• Self-motivated and proactive
• Fluency in Mandarin and English is essential

If you are ready for a challenge, we want to hear from you.

Apply today and discover what your career could look like with Sysco Ireland.

Key Accountabilities:

• Act as the first point of contact with our Customers through our contact channels, consistently displaying full ownership of customer requests.
• Increase our Customers awareness across our full product offering, while understanding the customers’ business to best match their needs.
• Constantly put the customer at the heart of everything you do.
• Process all customer enquiries, orders and general administration timely and accurately.
• Achieve a strong volume of sales and retain a target margin.
• Maximise sales by continually expanding orders, up-selling and cross-selling products on both incoming and outgoing calls.
• Develop and maintain full product knowledge of all our products and the prices while also being market aware of our competitors.
• Maintain, through the effective use of a follow up process, regular contact with new and existing customers to ensure that relationships are maintained for potential repeat business.
• Build long-term sustainable working relationships with customers and related parties by being the Voice of Sysco Ireland.
• Have the attention to detail and experience of getting sales across the line.
• Liaise with and support our field-based Sales Representatives to ensure that customers' pricing and orders are processed timely and accurately.

Requirements:

• Fluency in Mandarin and English
• Understanding of diverse world food product range
• Capability of proving sales track record in acquiring cross/up sell business and developing customer accounts.
• Capability of proving credibility with customers and building strong customer relationships preferred.
• Motivated and driven to achieve sales targets.
• Excellent and accurate literacy and numeracy skills.
• The ability to work in a busy environment.
• Outstanding organisation skills and ability to prioritise work.
• A keen interest in delivering superb customer service.
• A proactive approach to problem solving and issue resolution.
• Flexible with the ability to work to across multiple shift patterns.

Desirable:

• Fluency in Cantonese
• Experience in a similar role which is a hybrid of a sales role with some customer service elements is preferred.
• Proficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day to day role.
• Knowledge of Salesforce is desirable.
• Ability to think creatively in proposing customer solutions.

Sysco Ireland Culture

• Customer Focus: We deeply understand our customers' needs, continuously looking at ways to deliver real value.
• Building Relationships: We foster strong, effective relationships across teams, always working together. We embrace change and support each other through it.
• Clear Communication: We communicate clearly and effectively, ensuring our message resonates.
• A Passion for Food: We source and deliver food and drink that inspires excellence and creativity in kitchens for the most memorable dining experiences.

The duties and responsibilities outlined in this job description are neither definitive nor restrictive and may change in detail from time-to-time to meet the changing needs of the business.

Sysco is an equal opportunity employer.