Ever since we started in 2007, Sunrun has been at the forefront of connecting people to the cleanest energy on Earth. It’s why we’ve become the #1 home solar and battery company in America. Today, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. And we’re doing it by designing a dynamic culture where employee development, well-being, and safety come first. We’re unlike any other solar company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with.

Role Overview: The Associate ER Specialist will support a high-volume workforce of 10,000 field-based employees. This role is designed for a tech-forward professional who uses AI-driven case management tools to triage, document, and resolve ER inquiries with high efficiency. You will manage the "front line" of ER intake, allowing senior investigators to focus on high-complexity litigation risks. This role requires a high level of discretion and objectivity.

Key Responsibilities

• Case Triage: Utilize AI tools to categorize and prioritize incoming ER cases

• Investigation Support: Assist in conducting internal investigations into complaints regarding policy violations, including interviewing witnesses and documenting findings.

• Office Hours & Chat Management: Act as the primary moderator for the ER Escalation Chat and Virtual Office Hours

• Data Integrity: Maintain the Case Management System (CMS), ensuring all cases are tagged correctly for trend reporting as well as ensuring compliance with local, state, and federal labor laws.

Required Skills & Qualifications

• 1–3 years of HR or ER experience.

• AI Literacy: Demonstrated experience using LLMs (Large Language Models) for professional drafting, data cleaning, or administrative automation.

• High-Volume Resilience: Ability to manage an annual caseload of 180–220 cases with the support of automation tools.

• Field Empathy: Ability to communicate effectively with non-exempt construction and sales populations.

• Demonstrate proficiency in utilizing AI tools to enhance productivity and streamline workflows, or possess the agility and "growth mindset" to rapidly master new AI technologies as they are integrated into Sunrun’s operations.

Recruiter:

Amanda Frock (amanda.frock@sunrun.com)

Please note that the compensation information is made in good faith for this position only. It assumes that the successful candidate will be located in markets within the United States that warrant the compensation. Please speak with your recruiter to learn more.

Starting salary/wage for this opportunity:

$79,881.86 to $106,509.15

Compensation decisions will not be based on a candidate's salary history. You can learn more here.

This job description outlines the primary responsibilities, some essential job functions, and qualifications for the role. It may not include all essential functions, tasks, or requirements. If you are a qualified individual with a disability and you need reasonable accommodation during the hiring process or to perform this role, please contact us at candidateaccommodations@sunrun.com.

Sunrun is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. We believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth. Learn more here: EEO | Sunrun