Clinical Specialist

Work Flexibility: Field-based

What you will be doing:

• Provide effective technical consultative service to customers before, during and after routine surgical cases

• Consistently drive customer and patient satisfaction

• Apply product proficiency by ensuring customers comprehend technical specifications and on-label use of products

• Case prearrangement and instrument & implant kits monitoring

• Provide inventory management and invoicing to customers and branch operations

• Provide surgeons and clinical staff with technical information regarding the use of Stryker products prior to, during and/or after surgical procedures; respond to customer queries and requests.

• Assist and support workshop and in service

• Provide consigned and owned inventory management support by delivering, organizing and monitoring inventory of implants and instruments at customer location.

• Attend and support routine primary surgical procedures.

• Confidently identify and troubleshoot product-related problems and/or issues related to a customer’s application of a product.

• Document every incident regarding product performance; assist in preparing reports regarding these product issues according to Company policy and governmental requirements.

• Assist in the return/addition of goods resulting from field service issues, stock adjustments, field actions, and administrative processes according to Company procedures.

• Ensure that products requiring maintenance and/or evaluation are returned to the branch in a timely manner.

• Provide comprehensive product training to colleagues and customers in both one-on-one and in-service settings under the direction of a manager or sales representative.

• Help drive sales initiatives by assisting with technology upgrades.

• Interact with various internal stakeholders (e.g., marketing, product development) concerning products and product application.

• Successfully complete initial training/certification program for Orthopaedic Specialists and demonstrate proficiency in products routinely used in specific customer accounts.

• Maintain product/instrumentation knowledge and professional skills through internal training, external seminars and other available means.

Who are we looking for:

• Diploma in Nursing, or Health Science related fields

• Certified nurse in Singapore Nursing Board will be a huge advantage.

• Demonstrated problem solving, communication and teamwork skills, including the ability to drive clear verbal messages regarding technical subjects.

• Keen learner with positive attitude.

• Able to work comfortably in operating theatres .

• Able to work independently in stressful environment and calmly under pressure.

• Ability to provide accurate, timely and effective customer service.

• Fundamental Computer Skills.

• Strong team player with the ability to work harmoniously with a diverse workforce.

Travel Percentage: 0%