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职位Stryker

Manager, ServiceNow Platform

Stryker

Manager, ServiceNow Platform

Stryker

Gurugram, India

·

On-site

·

Full-time

·

1mo ago

Work Flexibility: Hybrid

Manager, Service Now Platform:

The Service Now Manager Information Systems determines user requirements; analyzes systems capabilities to resolve problems and develops and implements solutions.
This role works closely with the product owner, product manager and development and platform and operations team. This role also supports systems administration functions for the Servicenow team to ensure, high availability is maintained for the infrastructure, and enterprise-level configurations are optimized and updated.

What you will do:

  • Create, maintain, and enhance interfaces between Service Now and other systems and support the discovery, requirements gathering, and the build out of core Service Now functionality

  • Complete and manage backend configurations in Service Now

  • Collaborate with stakeholders, business analysts and developers to provide “the right” solutions

  • Lead the vision for dashboards, metrics, etc. and provide the concepts to the developer for implementation

  • Responsible for status reporting (Monthly reports, ad-hoc updates, daily updates on critical items) and driving required action plans

  • Responsible for estimation, planning and execution of communications-centric programs and in support of other initiatives

  • Responsible to participate in support and operational management of Servicenow platform operations

  • Works across multiple IT groups to ensure platforms and services are integrated and efficiently operated

  • As a member of the End User Services team, lead and support cross-functional assignments, Lead research, making recommendations on improving our Servicenow environment

  • Works with project managers on global projects with a focus on technical design, risk assessment, costs, timing and End User experience

What you need:

Required Skills:

  • Bachelor's Degree in computer science, information systems, or related degree.

  • 12 to 15 years of experience in designing and maintaining technologies and platforms with minimum 2 years of People Management experience

  • Experience with Service Now ITSM, ITOM and ITBM modules

  • Experience working in a project environment with emphasis on frequently delivering functional software releases at a fast but sustainable pace

  • Experience in driving process discipline, establishing frameworks for end to end delivery of services and technology

Preferred Skills:

  • Service Now System Administrator and Development experience preferred

  • Experience in leading global, complex programs and projects (including financials, governance, team engagement, RFP, Org Change Management, executive communications) is preferred

  • ITIL Certification or experience

Travel Percentage: 10%

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关于Stryker

Stryker

Stryker

Public

Stryker Corporation is an American multinational medical technologies corporation based in Kalamazoo, Michigan.

10,001+

员工数

Kalamazoo

总部位置

$75B

企业估值

评价

3.6

10条评价

工作生活平衡

2.5

薪酬

4.2

企业文化

3.0

职业发展

3.5

管理层

2.8

65%

推荐给朋友

优点

Good benefits and compensation

Innovative products and technology

Supportive and collaborative teams

缺点

High workload and long hours

Management and organizational issues

Limited career advancement

薪资范围

2,008个数据点

Junior/L3

Mid/L4

Senior/L5

Junior/L3 · Onsite Specialist

528份报告

$53,009

年薪总额

基本工资

$53,009

股票

-

奖金

-

$37,691

$74,552

面试经验

4次面试

难度

2.8

/ 5

时长

14-28周

体验

正面 0%

中性 50%

负面 50%

面试流程

1

Application Review

2

HR Screen

3

Hiring Manager Interview

4

Gallup Assessment

5

Field Experience/Ride Along

6

Final Presentation

常见问题

Behavioral/STAR

Sales Experience

Culture Fit

Past Experience

Situational Judgment