I2C Junior Dispute Analyst

Work Flexibility: Hybrid

I2C Junior Dispute Analyst – Poland Finance Center (Warsaw, Poland)

Make an impact by helping improve the financial experience of our customers. As an I2C Junior Dispute Analyst, you will play a critical role in resolving invoice-related disputes, driving process improvements, and supporting the stability of the Order-to-Cash function. This is an exciting opportunity to build a strong foundation in finance operations while collaborating with cross-functional teams across the organization.

What you will do

• Investigate and resolve customer invoice disputes by collecting and analyzing relevant data in line with internal procedures

• Engage with customers via phone and email to gather dispute details and clarify discrepancies

• Document dispute cases accurately and manage workflows through to resolution in ERP systems

• Create and process credit and debit notes to ensure financial accuracy

• Collaborate with internal stakeholders (e.g., Collections, Customer Service, Sales, Pricing, Master Data) to resolve root causes of disputes

• Identify dispute trends and implement corrective actions to reduce recurrence and improve process efficiency

• Meet defined KPIs such as response time, productivity, and reduction of aged disputes

• Contribute to continuous improvement initiatives and maintain up-to-date process documentation

What you will need Required

• Bachelor’s degree (minimum) in Business Administration, Finance, Accounting, or related field

• Minimum 1 year of experience in Order-to-Cash, Accounts Receivable, Customer Service, or dispute resolution

• Fluency in English (written and spoken)

• Proficiency in Microsoft Office tools (e.g., Excel, Outlook)

Preferred:

• Experience working with ERP systems (e.g., SAP, Oracle or similar)

• Knowledge of Order-to-Cash or invoice-to-cash processes

• Additional European language

Salary information will be provided during the recruitment process.

Travel Percentage: 10%