Work Flexibility: Field-based

Clinical Support Specialist, Shoulder Replacement – Pretoria

As a Clinical Support Specialist, Shoulder Replacement- you will join a fast-growing, collaborative Trauma and Extremities (T&E) team, reporting to the Regional Sales Manager. You will serve as a trusted clinical supporter in theatres and hospitals, providing expert product knowledge, training, and support to healthcare professionals to ensure exceptional service and optimal patient outcomes, mainly focusing on shoulder replacement. Working closely with the sales team, you will help drive business growth while representing Stryker with integrity, professionalism, and a commitment to making a difference.

Covering Pretoria — this role offers opportunities for professional growth in a dynamic industry while collaborating with a reliable team that values knowledge sharing and mutual support.

What will you do:

• Service and support existing and new customers within theatre and clinical environments, ensuring high levels of customer satisfaction.

• Collaborate with team members and the Regional Sales Manager to maintain best-in-class customer service standards.

• Audit theatre stock, manage consignment inventory, and uphold strong asset management practices.

• Conduct product trials, evaluations, and workshops, demonstrating a deep understanding of clinical applications.

• Plan, organize, and deliver training sessions and events for physicians, theatre staff, and hospital administration.

• Support the introduction of new Stryker products, coordinating instruments and training as required.

• Observe customer needs and liaise with sales colleagues to provide optimal solutions and introduce additional Stryker products.

• Develop a strong understanding of the local healthcare environment and contribute to regional strategy initiatives.

• Additional responsibilities as directed by RSM (Regional Sales Manager)

What will you need:

Required:

• Bachelor’s degree in Nursing, Life Sciences, or a related healthcare field

• 2+ years of experience in theatre or clinical environments as a Clinical Supporter or OR Nurse

• Strong knowledge of anatomy, physiology, and clinical procedures.

• Prior exposure to shoulder replacement procedures within theatre environment

• Ability to manage clinical support responsibilities while assisting the sales team

• Excellent communication and relationship-building skills

• High integrity and commitment to patient safety

• Fluency in English and a valid driver’s license

Preferred:

• Prior exposure to shoulder replacement and upper extremities procedures within theatre environment

Stryker South Africa is committed to promoting equity, diversity, and an inclusive workplace. We welcome applications from suitably qualified candidates regardless of ethnicity, race, nationality, social origin, gender, disability, age, or sexual identity. Applications will be considered in line with our Employment Equity Plan.

Travel Percentage: 80%