Work Flexibility: Field-based

We are looking to hire an Associate Clinical Application Specialist, Mako Product to provide clinical product support to all end users mainly in the region of Moscow for our pioneering Mako Robotic Surgery Products.

In this role you will be responsible for providing on-site guidance and assistance during surgical procedures, and for providing training, ongoing in-services, and customer education to the assigned account. You will also look to provide feedback on product design to improve performance and customer satisfaction.

What you will do:

• Support account launches by collaborating with dealer representatives, Sales, Marketing, and Service teams to ensure top-tier customer service and satisfaction.

• Train and provide clinical support to surgeons and operating room staff on MAKO applications, associated equipment, and instruments for precise implant placement.

• Utilize proprietary software to prepare pre-operative CT scans, assist in implant planning, sizing, and positioning.

• Offer real-time clinical product support and on-site guidance during MAKO surgical procedures.

• Manage and maintain local MAKO equipment, instruments, implants, and disposable inventories.

• Work with Radiology and IT departments to complete DICOM image transfer installations.

• Continuously enhance MAKO system knowledge through ongoing training, recertification, and support for new product introductions.

• Build and maintain strong relationships with surgeons, OR staff, and hospital stakeholders while providing case coverage and detailed reports for process improvements.

What you need:

• Bachelor’s degree in a medical or related field (preferred).

• Minimum 1 year of experience in Nursing, Medical Practice, Biomedical Science, Medical or Clinical Engineering, or Sales/Product Support within the medical device industry.

• Comfortable working in an Operating Room environment.

• Location: Moscow.

• Travel Requirements: 50%–80%, depending on assignments. Must be flexible and prepared for frequent domestic and international travel.

Travel Percentage: 70%