Work Flexibility: Field-based

We are looking for a Field Service Engineer in the Western region (Jeddah/Medinah) to join our Technical Service team. This role will mostly be focused on our Medical/Emergency Care portfolio (stretchers, beds, CPR devices, defibrillators, etc.).

What You Will Do

• To troubleshoot company products and provide technical support to internal and external customers

• To undertake the servicing, repairing and preventive maintenance of company products to the required standards ensuring all related procedures are followed

• To undertake the testing of company products and provide fully completed test and service reports

• To perform installation, setup and upgrades on company products as required.

• To fulfil Service Contracts with planned Preventive Maintenance visits.

• To ensure timely follow-up on all tickets / work orders

• To work with the appropriate support functions as well as the customers to schedule customer visits

• To escalate opportunities and issues, through appropriate channels and stay up to date on compliance and legal aspects related to his / her job on an ongoing basis.

What You Will Need

Required:

• Engineering background (Electrical / Electronic or Mechanical Preferred. Biomedical, Telecommunications, accepted)

• Fluency in both spoken and written (technical and medical) English and local language

• 3 years of relevant experience

• Strong technical and analytical skills

• Strong communication skills

• Computer skills / literacy

Preferred:

• Basic IP Networking knowledge

Travel Percentage: 90%