Representative Customer Service

Work Flexibility: Remote or Hybrid or Onsite

The role will be focused on supporting the Electonic Invoicing Specialist on all tasks related to electronic invoicing with particular attention to process flow, adjustments of errors, archiving.

Key Activities & Accountabilities:

Process flow and related procedures

• Support Electonic Invoicing Specialist on mapping process flow

• Identify potential flow issues and escalate

• Daily monitoring of errors (from Oracle to EDICOM, from EDICOM to SDI) and of SDI invoices rejection

• Management and adjustment of errors and of SDI invoices rejection

• Maintain relations with CS for error management

Archiving- Coordinate with EDICOM for the correct e-archiving of invoices (AR and AP)

• Coordinate as needed to ensure that documents are properly archived

Other- Support Electronic Invoicong Specialist on reporting, communication and daily activities related to the electronic invoicing.

Travel Percentage: None