Systems Enhancements Specialist

The Systems Enhancements Specialist is responsible for prioritizing system enhancement requests for existing MLM systems, ensuring proper/value-add business justification:​

• Spec out with requestor new business requirements​ and validate audit compliance/impact, if applicable

• Collaborate with ICT on high level estimate (solicit funding if required), user testing and deployment support

• Review and approve all ICT Business Requirements Documents for work to commence as outlined

• Document appropriate training, communicate deployment intentions with respective user base​, point of contact during launch; collaborate with MLM Plant Logistics Support team for appropriate job function training transfer

• Track ICT progress of initiatives through completion; escalate / remove barriers as needed

• Define AI use cases to aid user training and data mining for past trends/future forecasts

• Analyze key business metrics for troubled areas to assess opportunity to improve through system improvement

• Lead for any new system development / new location launch within the MLM space (i.e. Modernization of mainframe to Web, automated solutions for unique circumstances)

• Expected to travel as needed for process/system improvement evaluation, testing, deployment, etc.

Basic Qualifications:

• Bachelor's Degree in a related field

• Minimum of 6 years MLM/Supply Chain/ICT experience, directly working/interfacing with systems used / day-to-day processes

• Project Management skills

• Skilled with Microsoft Office Suite basics (PowerPoint, Excel)

Preferred Qualifications:

• Master's degree in a related field

• 6 or more years of coding and project management experience

• Cost Deployment / Data stratification / Cost-Benefit Analysis

• Successful development and deployment of analytic tools (i.e. Power BI, Power Apps)