Technical, Project & Event Support Specialist

Technical, Project & Event Support Specialist provides technical and project support for the Product Design Office residents which includes, but not limited to; tier one user hardware and software support, opening, documenting, and closing support tickets, monitoring support trends and suggesting long-term fixes, address software upgrades, user management, system/data audits across multiple systems, support executive events, and manage projects.

Responsibilities:

• Document, track, and monitor issues to ensure timely resolution.

• Perform advance root cause analysis and work to implement long term solutions.

• Escalate problems to next level support professionals when necessary.

• Work with user community to solve moderately complex tickets.

• Perform various day-to-day operational duties to manage our environment which include: resolving Design Office resident user hardware, software, and access problems, as well as supporting meetings and executive reviews, and managing projects.

Basic Qualifications:

• Bachelors Degree

• Minimum 3 years of experience in an IT role

• Prior experience providing user support including but not limited to; physically setting up computers and associated user accounts, maintaining asset tracking database and general tier one user support

• Professional and customer focused demeanor with very good communication skills

• Demonstrate good ability to support, review, analyze, and evaluate various systems operations

• Demonstrate calmness under pressure and ability to work with Stellantis executives in-person

• Demonstrate ability to document, track, and monitor problems to ensure timely resolution

• Working knowledge of Active Directory, VPN, group policies

• Working knowledge of MS365 tools (One Drive, mail, calendar, etc.)

• Working skills with PC hardware (add/remove memory or hard drive)

• Motivated to learn new technologies including Audio and Visual equipment that supports meetings and executive design review meetings (LED Wall and other projector/screen technology)

• Work occasional weekend and evening hours to support events, technology upgrades, and testing

Preferred Qualifications:

• Bachelor degree in CS or MIS

• Experience in automotive and/or industrial design

• Knowledge using designer specific software: Adobe, Autodesk, Unity, Unreal, Figma, Confluence

• Executing software evaluations to determine viability

• Certifications: ITIL, Microsoft and CompTIA, RHCP, CCNA a plus

• Windows Powershell scripting

• Audio/Visual equipment knowledge