Why this role is important to us

SSTB Relationship Manager is a critical role - main focus will be driving business growth through relationship management with Japanese asset owners, asset managers, etc. The responsibilities include relationship growth, commercial and contractual matters, and ensuring thought leadership and product expertise are accessible to clients. The role involves joint accountability with client service leads to support investment servicing needs and strategic objectives.

What you will be responsible for

• Revenue targets derived from product expansion and share of wallet expansion

• Perusing self-improvement to deliver better solutions for assigned clients and work with senior team members to take over required knowledge and know-how

• Managing service levels and financial metrics for assigned client base. Provides analysis and develops solutions with various teams including product, finance, service teams to maintain client satisfaction across all State Street services

• Establishing and maintaining extensive client contact

• Acting as the escalation point to resolve business/service issues in cooperation with senior team members

Who we are looking for

Seasoned professional with Bachelor’s degree in business or related field, Japanese/English bilingual (written/verbal) and minimum of 5 years of experience in the asset servicing industry

Proactiveness, Ownership, Growth mind-set, as well as Integrity are key success factors to this job.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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