Job Title:

Business Analyst

Grade:

Officer

Primary Location:

Luxembourg

Business Unit:

Transfer Agency

Department:

Change Management / TA Product & IT Oversight

No. of Direct Reports:

N/A

Line Manager:

Vice President

Main Purpose of Role

The Business Analyst (Officer) is responsible for supporting change initiatives across the Transfer Agency business by eliciting, analysing, validating and documenting business requirements for changes to processes, policies and information systems. The role works in close partnership with Operations, Product, Technology and Testing teams to ensure that business needs are clearly understood and effectively translated into fit‑for‑purpose solutions.

The role is primarily an individual contributor position, providing hands‑on business analysis support across multiple initiatives within a regulated financial services environment.

Key Responsibilities

Business Analysis

• Work with business representatives to understand, analyse and document requirements, scope and acceptance criteria

• Analyse current and future‑state business processes and define detailed as‑is and to‑be process models, including mappings and business rules

• Interpret business needs and translate them into clear functional and operational requirements using standard templates

• Conduct walkthroughs of requirements with Business and Technology stakeholders and obtain appropriate sign‑off

• Perform initial analysis of Change Requests and provide accurate business analysis effort estimates when requested

Delivery & Change Support:

• Analyse new or enhanced system functionality to understand how it supports and impacts Transfer Agency business processes

• Work closely with Technology, developers and test teams to ensure requirements are correctly understood and implemented

• Provide support to User Acceptance Testing (UAT), including test preparation, execution support and issue resolution

• Produce Application Support Documents, User Manuals and Training Materials as required

• Report progress, risks and issues to the Project Manager or Change Lead and escalate where appropriate

Process Improvement & SME Contribution:

• Proactively identify opportunities to improve existing processes to increase efficiency, reduce risk or meet changing customer or regulatory requirements

• Act as a Subject Matter Expert for assigned systems, products or Transfer Agency processes

• Support small initiatives, ad‑hoc problem solving and short‑notice business changes as required

• Contribute to the continuous improvement of business analysis standards, templates and methodologies

Knowledge, Skills & Experience Required

Essential

• Minimum of 3–5years’ experience in a Business Analyst role or a relevant operational role within financial services

• Good understanding of Transfer Agency operations; experience with TA systems is an advantage

• Strong business analysis and requirements‑gathering skills

• Experience across the full project lifecycle, including support of User Acceptance Testing and implementation activities

• Strong analytical and problem‑solving skills with a high level of attention to detail

• Excellent written and verbal communication skills, with the ability to clearly define requirements leaving no room for misinterpretation

• Ability to engage effectively with multiple stakeholders across business and technology teams

• Good organisational, prioritisation and time‑management skills

• Ability to work independently and as part of a team, managing multiple initiatives in parallel

• Proficient in MS Office applications (Excel, Word, PowerPoint, Visio)

• Self‑motivated, proactive and accountable for delivery

Desirable

• Experience delivering system implementations, migrations or significant business change initiatives

• Familiarity with Agile or Lean delivery methodologies (e.g. Scrum, Kanban)

• Experience using delivery or requirements tracking tools (e.g. JIRA, Confluence)

• Business Analysis qualification (e.g. IIBA, CBAP) is an advantage

Regulatory, Risk & Quality

• Exercise due care and diligence in all activities, ensuring adherence to internal policies, controls and regulatory requirements

• Identify, manage and escalate operational, financial or regulatory risks as appropriate

• Drive quality and accuracy across all analysis artefacts and deliverables

• Act in accordance with State Street operational principles and values, including professionalism, accountability, client focus and excellence

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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