The Role:

We are seeking an experienced Service Now Integration Developer to support and implement Service Now solutions as well as design, build, and customize platform applications. In this role, you will be a member of a geographically distributed team of Service Now developers and administrators. This position requires technical development expertise and strong knowledge of the baseline Service Now module capabilities to ensure the smooth operation and continual enhancement of the Service Now platform.

Key Responsibilities:

Service Now Platform Development:

• Deliver business application needs while preserving baseline functionality with customization and extension of the platform modules.
• Designs and develops new Service Now applications and services.
• Refactor code for performance, manageability and efficiency.
• Drive the adoption and utilization of Service Now services across the organization, identifying opportunities for innovation and efficiency

Service Delivery and Issue Resolution:

• Assists Service Now System Administrators with incident resolution, as needed.
• Provides mentoring and guidance for Service Now System Administrators.
• Takes ownership of complex business requirements and works them to completion.

Continuous Improvement and Innovation:

• Identify and implement opportunities for automation and process optimization within Service Now workflows.
• Stay current on Service Now product developments, industry trends, and best practices to recommend improvements.

Qualifications:

Education and Experience:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 7+ years of experience in professional software development.
• 4+ years of experience in Service Now platform development.

Technical Skills:

• Deep knowledge of Service Now modules, including ITSM, ITAM, ITBM, and Service Catalog.
• Proficiency in scripting (e.g., JavaScript, Glide API) and building custom workflows and integrations.
• Experience with incident, problem, and change management processes within an ITIL framework.
• Strong requirements gathering and refining experience.

Certifications (Preferred):

• Service Now Implementation Specialist Certifications (e.g., ITSM, HAM, VR).
• ITIL v3 or ITIL v4 Foundation Certification.

Certifications (Required):

• Service Now Certified Application Developer (CAD).
• Service Now CIS - Discovery

Soft Skills:

• Strong problem-solving and analytical abilities, especially under pressure.
• Ability to communicate effectively and in a professional manner both written and orally.
• Ability to manage competing priorities and deliver results in a fast-paced environment.
• Be a team player with a positive attitude, enthusiasm, initiative, and self-motivation.
• Ability to multi-task, meet aggressive timelines and have strong work ethics.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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