Who we are looking for

The State Street Alpha Portfolio Services team consists of Front Office Support, Front Office Data Control, Onboarding & Operational Readiness, Portfolio Health, Cash Services, Account Services, and Service Delivery Management functions. Our teams operate across the India, UK, US, Poland, and China, and work closely with global partners across the organization.

Alpha Portfolio Services is expanding to support clients on our Front-to-Back Investment Platform - Alpha. We offer a wide range of opportunities for motivated individuals across Front Office Support, Front Office Data Control, Portfolio Health, Cash Services, Account Services, and Service Delivery Management. These growing functions provide strong pathways for career development and progression.

We are building a highly skilled team of Alpha professionals responsible for supporting day-to-day client operations and driving successful implementations for new clients.

Why this role is important to us

You will join State Street Global Delivery (SSGD), which provides asset owners and managers with the critical financial tools they need to deliver effective investment solutions. Our services span core custody, accounting, fund administration, shareholder recordkeeping, investment operations, and solutions for alternative asset classes including OTC derivatives, private equity, and real estate. SSGD’s tools and expertise empower our clients to make informed investment decisions and achieve their growth ambitions.

If you are looking to make an impact in the financial services industry from day one, this role is for you.

What you will be responsible for

Successful applicants may support a combination of the following functional areas:

Enterprise Business Solutions – Key Responsibilities

• Serve as a subject matter expert for the Investment Book of Record (IBOR) recordkeeping platform, providing guidance and support to client operations teams on complex data and query-related issues.

• Investigate and resolve client data discrepancies using Middle Office systems, leveraging tools such as SQL for research, analysis, and data tracking.

• Act as the central coordination point for client queries related to the Recordkeeping system and client file deliveries. Ensure proactive monitoring, timely responses, and effective resolution by collaborating with global teams across State Street offices.

• Perform daily control and quality checks on client deliverables, identify exceptions, investigate root causes, and drive prompt resolution.

• Provide operational support across multiple functional areas, ensuring consistent handling of Enterprise-level queries and issues.

• Support and conduct impact assessments for Client Change Requests, providing analysis and insights to enhance Enterprise processes and operating models.

Front Office Data Control

• Act as the primary support contact for clients using Charles River Investment Management System (CRIMS).

• Take ownership of issues through resolution, engaging internal teams as required to correct CRIMS and IBOR data.

• Ensure position and transaction data in the CRIMS aligns with State Street’s front-office platform and IBOR recordkeeping systems.

Middle Office Services

• Cash Services

• Manage liquidity, third-party cash flows, and related queries.

• Deliver daily cash projections, overdraft monitoring, and stale balance reports to fund managers to support active cash-level oversight.

Portfolio Health (Portfolio Control & Enterprise Business Solutions)

• Act as subject matter experts in the IBOR recordkeeping system and support client operations teams with complex queries.

• Investigate and resolve client data issues using Middle Office systems, including SQL for research, analysis, and data tracking.

Account Services

• Coordinate the setup, maintenance, and closure of portfolios across all State Street Middle Office systems and services.

End Client Reporting

• Perform report analysis to ensure client requirements are met and escalate potential issues proactively.

Cross-Functional Expectations:

• Build cooperative and professional relationships across Middle Office teams, including but not limited to Accounting, Corporate Actions, Trading, and Performance.

• Collaborate effectively with global delivery teams, leveraging all available resources to achieve group and client goals.

• Interact with clients in a service-oriented manner during implementations and business-as-usual activities.

• Participate in projects.

• Remain familiar with back-up procedures in case of system or transmission issues.

Individual Contributor Responsibilities:

• Demonstrate individual ownership and accountability in all assigned tasks.

• Uphold the highest standards of the State Street Code of Conduct.

• Provide clear, accurate information to support business unit decision-making.

• Promote and contribute to the firm’s Risk Excellence culture.

• Ensure strict adherence to delegation limits, escalation procedures, and internal/external regulatory requirements.

• Industry-relevant examinations will be supported.

Authorization and Escalation:

The Your VP/AVP/Officer within Information Services India or Business Operations (APAC, EMEA, NA) may delegate various functional responsibilities to Associates and Senior Associates to ensure smooth completion of daily tasks.

What we value

• Self-starter with the ability to work and learn in a dynamic, collaborative environment.

• Strong analytical, time management, and organizational skills.

• Excellent communication skills with the ability to engage stakeholders across seniority levels.

• Proficiency in SQL, Word, Excel, PowerPoint, etc.

• Ability to adapt, prioritize, and perform under pressure.

• Flexibility in working hours when required.

Education & Preferred Qualifications

• Minimum 4-10 years of experience in asset management operational.

• Graduate or Master’s degree preferred

• Knowledge of Visual basics is an added advantage

• Familiarity with order management systems, ideally CRD, is beneficial but not mandatory.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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