Role Summary & Role Description

We are seeking an experienced Service Now CMDB Administrator to support the accuracy, reliability, and operational integrity of the Service Now Configuration Management Database (CMDB). This role is focused on maintaining high‑quality configuration data that underpins ITSM, ITAM, and ITOM Health processes, including hardware and software asset lifecycle management and operational service support.

In this role, you will work as part of a geographically distributed team of Service Now administrators and engineers, executing day‑to‑day CMDB administration activities. You will support Discovery and inbound data sources, resolve CMDB data quality issues, and ensure CMDB standards and controls are consistently applied. Strong emphasis is placed on data quality, traceability, and governance practices to support audit, risk, and regulatory requirements.

Key Responsibilities:

Administer the Service Now CMDB, ensuring configuration items (CIs) are accurate, current, and complete across supported CI classes.

Perform day‑to‑day CMDB maintenance including discovery schedule reviews, leveraging Discovery workspace, normalization, and retirement.

Configure and maintain CI Class Manager, class attributes, reference qualifiers, and relationship rules.

Monitor CMDB Health metrics (Completeness, Correctness, Compliance) and execute corrective actions.

Investigate and resolve CMDB data discrepancies caused by discovery, integrations, or manual updates.

Support audits and risk reviews through CMDB reporting, evidence, and data lineage.

Administer and support Service Now Discovery including schedules, credentials, probes, sensors, and IP ranges.

Troubleshoot Discovery failures and data population issues for on‑prem infrastructure and supported environments.

Support inbound CMDB data sources and integrations, ensuring data is normalized and reconciled appropriately.

Serve as the primary point of contact for CMDB‑related questions, issues, and data requests.

Enforce CMDB governance standards and usage guidelines across consuming teams.

Continuous Improvement:

Identify recurring CMDB data issues and create defects for lead and, or, manager to review.

Support adoption of Common Service Data Model (CSDM) standards where applicable.

Stay current with Service Now CMDB, Discovery, and ITOM Health enhancements.

Qualifications:

Education and Experience:

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

4+ years of experience working in Service Now with a focus on CMDB and configuration data management.

2+ years of experience administering Service Now CMDB in a dedicated CMDB or configuration management role.

Technical Skills:

Strong knowledge of Service Now modules including ITSM, ITAM, and ITOM Health.

Strong understanding of CMDB data models, CI Class Manager, relationships, and CSDM concepts.

Hands‑on experience with Service Now Discovery, Service Mapping, and CMDB Health.

Certifications (Required):

Service Now Certified System Administrator:

CIS‑Discovery

Work Schedule

Hybrid

Location

Hyderabad, Bangalore, Pune

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

**Inclusion, Diversity and Social Responsibility.**We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at State Street.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at State Street.com/careers

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