Business Transformation Lead

Purpose of the Role

The Business Transformation Lead serves as a strategic and execution partner to the Head of Marketing & Revenue Management, driving Net Pay’s transformation agenda forward. By sitting at the intersection of strategy, data, and operational execution, this role turns high-level business priorities into concrete initiatives that directly boost scalability and performance.

This leader is a key driver in evolving the organization into a state-of-the-art, data-driven model. The focus is on identifying structural inefficiencies and eliminating bottlenecks—particularly within acquiring operations and the payment terminal lifecycle—to ensure a seamless, high-impact execution across Tech, Data, Customer Service, and Commercial areas.

Key Responsabilities Transformation Strategy & Roadmap

• Co-define the transformation agenda and roadmap for Net Pay, ensuring full alignment with business priorities, revenue growth, and market expansion objectives.

• Identify structural inefficiencies and bottlenecks specifically within the acquiring ecosystem and the payment terminal (POS) lifecycle, aiming to improve scalability and operational performance.

• Translate high-level strategy into actionable, high-impact initiatives with measurable results in revenue, cost optimization, and both merchant and customer experience.

• Establish a "state-of-the-art" operating model by introducing best-in-class frameworks and prioritizing the automation of critical processes.

Cross-functional Execution

• Lead and orchestrate high-priority transformation initiatives by acting as a strategic partner to Operations, Economics, Tech, Customer Service, and Commercial teams.

• Drive follow-through, governance, and accountability across all initiatives, ensuring that project milestones translate into tangible business impact.

• Partner with Tech and Data teams to ensure the technical feasibility and data-driven validation of cross-functional projects.

Process Redesign & Operational Excellence

• Analyze and redesign key business processes (onboarding, settlement, support, etc.) to reduce friction and improve scalability.

• Drive standardization, simplification and automation across the organization.

• Introduce best practices and frameworks to move towards a best-in-class operating model.

Data & Performance Management

• Define and track key KPIs to measure transformation impact (efficiency, churn, conversion, cost-to-serve, etc.).

• Leverage data and analytics to prioritize initiatives and support decision-making.

• Ensure consistency in definitions and reporting across teams.

Strategic Projects & Leadership Support

• Act as a thought partner to leadership on high-priority topics and strategic decisions.
• Bring external benchmarks, insights and best practices into the organization.
• Lead or support special projects with high business impact.

Requirements and Qualifications Education

• Bachelor’s degree in Business, Engineering, Economics or related field.
• Desirable: MBA or postgraduate studies in strategy, operations or analytics.

Experience

• 6+ years of experience in strategy, consulting, business operations or transformation roles.

• Experience in fintech, payments, acquiring or financial services is a strong plus.

• Proven track record leading cross-functional initiatives in complex organizations.

Skills

• Strong problem-solving and structured thinking (consulting-style mindset).

• Ability to translate data into insights and actionable recommendations.

• Strong stakeholder management and influencing skills.

• Advanced proficiency in Excel / data tools; familiarity with BI tools is a plus.

• Excellent communication skills (clear, concise, executive-level).

Core Competencies

• Strong ownership and ability to drive initiatives from concept to execution

• High level of autonomy and comfort operating in ambiguity

• Ability to influence without authority across senior stakeholders

• Structured thinking and prioritization

• Business-oriented mindset with focus on impact

Key Relationships

• Internal: Business Strategy, Operations, Economics / Finance, Customer Service, Commercial, Product, Data

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